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Fake 1 star rating which wasn't a verified purchase
Hi
I am trying to remove a 1 star rating on my listing but no feedback was left by this person nor was it a verfiied purchase. Amazon have repeatedly said "they have investigated and have taken appropriate action" but the 1 star rating is still there. It's clearly a fake rating as no one purchased anything, I need some help to get this removed please.
Thanks
3 replies
Seller_QuM1AZgzfU9x4
Almost 0 chance of it being removed. Amazon want reviews from people who haven't bought the item on Amazon itself.
As there was no written review Amazon will however give the review less weighting.
Seller_ZJhFeE3tNKzfh
As you've used th term 'Verified Purchase' this would be a Product Review.
You do not need to have made a purchase of a product on amazon to leave a review or rating.
Amazon also allow users via Echos to leave a star rating as well.
You have zero proof its fake unfortunately, this is just how the amazon product rating system functions.
Emma_Amazon
Hello @Seller_XNcRQKVtVCkVP,
@Seller_ZJhFeE3tNKzfh already summarized it pretty well.
Here the Help page to Answers to Questions about Product Reviews, which includes this topic:
"Can a buyer review a product that was not purchased on Amazon or from me?
Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."
Best,
Emma
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