Parcel wrongly Rejected by RoI customs - Is there a way to claim postage from them?
Sent out a Parcel on the 9th August using MP7 code, used IOSS IM4420001201, item bought from .co.uk. Our integration automatically supplies the electronic customs data and the label had the IOSS symbol.
Value of the order was around £16, and it had a CN22 on.
It was rejected for:
NOT CUSTOMS COMPLIANT
ITEM MUST HAVE VALID ELECTRONIC
CN23
So, with that out of the way, what I’m asking is if anyone knows if there is any available recourse for reclaiming the postage from the RoI customs office?
67 replies
Seller_qqCKaiyZvp4Rc
Yes I have just had back about 20 parcels for Ireland same issue everything is fully compliant
Either Irish customs or royalmail has messed this up somewhere
All other EU countries accepting fine
Seller_JdGFAIaLb6rLg
There have been many sellers reporting customs charges applied incorrectly and items being returned from Ireland due to non compliance including ourselves. We were not given any specific reason for why it could not be delivered only told on the phone by An Post that it was refused by Irish Customs. We used DHL not Royal Mail. Please see the topic under Global Selling:
“Customer paid tax through ioss but UPS and DPD still demanding payment”
Also the notice dated 19 August placed on the An Post website:
https://www.anpost.com/Media-Centre/News/Customs-declaration-Postal-items
Seller_xUKHc5xSYJmI4
My suggestion is why don’t Amazon incorporate the IOSS label in the buy shopping programme with Hermes and Royal Mail? Or is this something on the cards ?
Seller_VHHjXRfBGam7u
Spoke with RM about this yesterday - this is a ANPOST issue - they are rejecting a high volume of shipments despite full compliance - RM are trying to get a resolution with ANPOST - in my case it was an order less than £10 including postage which doesn’t require CN23 or electronic CN23 according to RM - it had both but was still rejected
Seller_6NRzCEEtpNNSg
We have had almost all of our IE parcels rejected by IE customs. Other countries have received OK.
Some of the rejected parcels have just been labelled with ‘refused’ and others the same as you, asking for CN23, which is incorrect as the parcel is low value and under 2kg.
No communication for customers. All sent RM INT tracked at £13+ per parcel.
Have now stopped MFN overseas altogether until something is resolved.
Seller_ZQyopdiwkUHOZ
Back to the original point of the thread, does anyone know how to go about making a claim?
Seller_27f7kcXqPzRh0
I have had all of the my ROI orders returned over the past month (was not an issue previously). So about 10 parcels. I have spent ages working out what the issue is and it finally became apparent that it is the HS code. I sell car wheel bolts and my HS code states that these are steel, well for some reason ROI do not allow ‘Articles and Iron and Steel’ into the country and my HS code feel under this restriction. It had never been an issue until the electronic data started to get sent. I presume the humans simply did not realise that the HS code on the CN22 was restricted, but the computer say ‘No’
So I suggest you check the restrictions list as it may be your products are on here and you will not be able to send them.
My returns have the same label, which is misleading as it sounds like the CN22 (or CN23 as the label states) electronic data is not being sent, this is what lead me down the wrong path for a few weeks.
Seller_sFEUMUfeW5484
I’ve only had one IOSS related issue and that was a parcel for Italy, all German, Austria, Ireland, Belgium etc no issue at all.
And even the Italy one didn’t follow through, one message from CS, I replied saying we shipped correctly etc and heard nothing since.
Seller_TseabyX1MfHTH
I had the same experience exactly yesterday, CN23 required. When I looked up the details of CN23 it was definitely not required. CN22 should have been accepted. I think someone at Ireland customs doesn’t know what they are doing!
