New FBA listing - 8 day delivery window
Hi
We launched a new product on Amazon UK about 6 weeks ago, in the cookware category.
Everything was checked in without issues during the first few days.
The problem we have had is that half the time the listing is showing as Prime next day delivery, the rest of the time it is showing a 7-8 day delivery time.
For example yesterday it was showing Prime next day delivery. Today, 5th December, it is showing delivery 12th December for Prime members.
I've checked the inventory ledger to see if the products are in FC transfer but they are not. The stock is also spread across many different FC's, so it's not an issue with a particular FC. This is massively impacting sales as you can imagine, we are selling 5 units per day when it is showing next day delivery, but then selling nothing when delivery switches to 7 days. All the other products in the category are showing Prime Next Day Delivery. It's also massively affecting our advertising conversion rate, so I'm thinking of stopping ads until this is resolved.
I have a Case ID: 11799611592
Anybody else experiencing this?
New FBA listing - 8 day delivery window
Hi
We launched a new product on Amazon UK about 6 weeks ago, in the cookware category.
Everything was checked in without issues during the first few days.
The problem we have had is that half the time the listing is showing as Prime next day delivery, the rest of the time it is showing a 7-8 day delivery time.
For example yesterday it was showing Prime next day delivery. Today, 5th December, it is showing delivery 12th December for Prime members.
I've checked the inventory ledger to see if the products are in FC transfer but they are not. The stock is also spread across many different FC's, so it's not an issue with a particular FC. This is massively impacting sales as you can imagine, we are selling 5 units per day when it is showing next day delivery, but then selling nothing when delivery switches to 7 days. All the other products in the category are showing Prime Next Day Delivery. It's also massively affecting our advertising conversion rate, so I'm thinking of stopping ads until this is resolved.
I have a Case ID: 11799611592
Anybody else experiencing this?
1 reply
NR_Amazon
@Seller_C3ca6BX5Mq9gI Hello there! I know it has been some time since you last posted on this issue, but wanted to confirm if you are seeing re-occurring issues like this on listings? I noted that Support confirmed in your case that the ASIN was prime eligible for next day delivery.
Feel free to reply back to this thread if you have any recent examples needing attention.
Thank you!
NR_Amazon
