FBA Inventory Marked as Buyable Before Check-In Complete – 20 Orders Unfulfilled & Account Health at Risk
Hi everyone,
I wanted to raise this publicly as I am currently experiencing a serious issue with an FBA shipment and I am not confident it will be resolved quickly through standard Seller Support.
The situation:
I sent a shipment of 236 units to an Amazon fulfilment centre. Upon Amazon receiving the parcel, the ASIN was marked as buyable before the individual units had been scanned and checked in. Acting in good faith, I began running paid advertising campaigns once the product appeared live and available, which generated 20 customer orders.
It has now been 4 days since those first orders were placed (including a weekend), and the inventory still shows as FC Processing. Amazon has not completed the check-in of the units received, meaning none of the 20 customer orders have been fulfilled.
The core problem:
Amazon's systems marked the inventory as buyable prematurely, before the check-in process was complete. I had no way of knowing the units were not actually ready to ship. I ran ads in good faith, customers ordered, and now those orders are sitting unfulfilled through no fault of my own.
My concerns:
Late Shipment Rate, Cancellation Rate, and Order Defect Rate are all at risk of being impacted despite this being an Amazon-side delay.
Significant advertising spend has been wasted driving orders that cannot currently be fulfilled.
Customer experience is being damaged, which could lead to negative feedback on my account.
I have raised a support case and am awaiting a response, but given the urgency, I wanted to ask:
Has anyone else experienced this issue where FBA inventory is made purchasable before check-in is complete?
Were Amazon willing to protect your account health metrics when the delay was caused by their own systems?
Did escalating via the forums help get things resolved faster?
Any advice or similar experiences would be greatly appreciated. I am hoping that raising this publicly also helps draw attention from Amazon moderators who may be able to escalate internally.
Thank you.
FBA Inventory Marked as Buyable Before Check-In Complete – 20 Orders Unfulfilled & Account Health at Risk
Hi everyone,
I wanted to raise this publicly as I am currently experiencing a serious issue with an FBA shipment and I am not confident it will be resolved quickly through standard Seller Support.
The situation:
I sent a shipment of 236 units to an Amazon fulfilment centre. Upon Amazon receiving the parcel, the ASIN was marked as buyable before the individual units had been scanned and checked in. Acting in good faith, I began running paid advertising campaigns once the product appeared live and available, which generated 20 customer orders.
It has now been 4 days since those first orders were placed (including a weekend), and the inventory still shows as FC Processing. Amazon has not completed the check-in of the units received, meaning none of the 20 customer orders have been fulfilled.
The core problem:
Amazon's systems marked the inventory as buyable prematurely, before the check-in process was complete. I had no way of knowing the units were not actually ready to ship. I ran ads in good faith, customers ordered, and now those orders are sitting unfulfilled through no fault of my own.
My concerns:
Late Shipment Rate, Cancellation Rate, and Order Defect Rate are all at risk of being impacted despite this being an Amazon-side delay.
Significant advertising spend has been wasted driving orders that cannot currently be fulfilled.
Customer experience is being damaged, which could lead to negative feedback on my account.
I have raised a support case and am awaiting a response, but given the urgency, I wanted to ask:
Has anyone else experienced this issue where FBA inventory is made purchasable before check-in is complete?
Were Amazon willing to protect your account health metrics when the delay was caused by their own systems?
Did escalating via the forums help get things resolved faster?
Any advice or similar experiences would be greatly appreciated. I am hoping that raising this publicly also helps draw attention from Amazon moderators who may be able to escalate internally.
Thank you.
4 replies
Seller_kSZCywEhJQQ8J
I had a similar case a few times.
In one of mine, the shipment took about 4 weeks to check in fully, but an order still came through the day after I dropped the shipment at the drop-off point.
I contacted Seller Support at the time and was told it would not affect my metrics. I was also told that if the buyer could not wait, they would cancel the order.
So based on my own experience, the early order can happen before the inbound process is fully completed. In my case I did not run any advertising, so I cannot really comment on the ad spend side of it.
I would still wait for Support’s reply on your case, especially because your situation includes 20 orders and paid ads, which makes the impact much bigger.
Seller_IljBdhWypMNhx
you do not need to worry about the logistic of the FBA fulfillment at all. Amazon will not ding you for any late order fulfillment, or courier dropped the package off at the wrong door or any thing like that.. you are pay for NOT having such issues
Glenn_Amazon
Hi there @Seller_nuwYoqPjqDnhD,
In some instances units may be available for sale while being moved between fulfillment centers and will be shipped to buyers as soon as they complete transshipment. This will not impact your Metrics as they are FBA orders which don't impact Late Shipment Rate or Cancellation Rate. These metrics only apply to Merchant Fulfilled orders. For Order Defect Rate this will only impact issues with product quality or chargebacks and not Fulfillment Issues.
If you have concerns with specific shipments that have been available but still haven't shipped to buyers please provide your Case ID here and we can see what options we can offer. Thank you for your understanding.
-Glenn
Seller_kSZCywEhJQQ8J
Don't worry, I have worse case than yours.
Order placed: 26 Jan 2026, 10:51 GMT
Amazon ship-by date shown on order page: 5 Feb 2026
Payment released: 20 Mar 2026
