Received a book back today via an amazon auto-authorized return where the buyer supplied no reason for the return. Please advise who is responsible for the cost of the return shipping label sent via Evri when no reason is supplied for the return.

Just had another auto authorised return from a customer same order for 3 return requests over the last month, 2 of them for Incompatible or not useful for intended purpose and 1 of them for Better price available, so 1 order with 3 different royal mail postage labels with different tracking numbers, anybody else seen this happen thanks

Hi Everyone,

I'm currently stuck in a frustrating situation, and it feels like I'm inside the Bermuda Triangle! Here’s what’s happening:

Two different customers opened return requests on Amazon. Amazon provided return labels for both, but neither return ever arrived back to me. This is reflected in the tracking information as well.

To make matters worse, one of the customers also opened an A-to-Z claim on top of the return request. Amazon closed the claim but is still asking us to refund the customer and claim the amount from the delivery companies.

Here’s the issue:

The first case involves Evri, and the second involves Royal Mail.

We’re unable to open claims with either courier because we are not the authorized sender—Amazon is.

Amazon is telling us to claim from the courier companies, while the couriers are saying we’re not their customer and therefore cannot file a claim.

Meanwhile, the customers are waiting for refunds.

What kind of system is this? How can we resolve this issue?

Any advice or suggestions would be greatly appreciated!