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Read onlyHello everyone,
I'm stuck in an endless loop with Amazon Support, and I really need help!
The Issue:
Amazon automatically added a 155x200 size variation to my Parent ASIN, but I do not sell duvets in this size. I’ve done everything I can:
✅ Uploaded a correct inventory file
✅ Provided screenshots from Manage Inventory
✅ Attached an Excel file proving that this size does not exist in my catalog
Despite this, Amazon Support keeps closing my case without fixing the issue! Their latest response said they need the ASIN for the 155x200 size, but I never created this size, so there is no ASIN to give them.
They also suggest deleting the parent or child SKU, but I can’t delete what doesn’t exist!
Important Detail:
When I go to Manage Your Inventory / Edit Listing, there is NO 155x200 size anywhere! This incorrect size does not appear in my listings, yet it somehow remains linked to my Parent ASIN.
What I Need:
Has anyone successfully removed an incorrect variation added by Amazon?
How can I escalate this when support just keeps closing my case?
Any advice on handling this situation?
This has been going on for over a week, and it’s extremely frustrating. I need this fixed ASAP because it’s hurting my business. Any help would be greatly appreciated!
Thanks in advance!
Amazon (or the AI) does this automatically and it cannot be changed by the seller, even deleting the variant family has not changed anything. And we are the manufacturer and brand owner. At least 2 of our products were combined, but it was a long battle until Amazon at least corrected the variant attribute, which contained absolute nonsense and took months.
But: You don't even have the variant on sale. They are sold by other sellers. That's why you don't have to be interested in the topic.
Last question: The listing belongs to Amazon and not ‘you’. Are you the brand owner of the product? Because the variant must also be the same brand.
i cannot help you, but just do 0 peaces on stock, then the variantion cannot be bought or harm you
best regards