MANAGINGDIRECTOR Escalation Team
Let me tell you a story.
Sent a case 2 months ago to SS asking for remeasurements as they are wrong on the listings. They gave me a photo of the measurement.
2 months later of the usual back and forths, no amendments and an escalation to MD team.
The escalation team state they tried to call me, they didn't no missed calls phone always on.
Not only that, they said we cannot remeasure as the items are out of stock, they aren't I just sent screen shots of the items being in stock. So thats two lots of LIES. Disgusting.
Now the Escalation Team has become just as bad as SS, what are we meant to do now??
12 replies
Seller_xySbvelx4DBqR
Agree, escalation team is literally just SS with a different email now who will make any excuse not to actually read what anyones written.
Seller_shKdvz4EPe1q9
Type in CAPITAL LETTERS and tell them that you will message JEFF BEZOS directly what you think to their Customer Service if they do not listen or keep replying with templated responses and to action accordingly and resolve once and for all.
We've had the same issue and as a paying Launchpad Customer, we have now started to do this when it begins to get out of hand.
Remember to write "ESCALATION PROCESS - AMAZON LAUNCHPAD" at the top too - but definitely type the whole thing in CAPITAL LETTERS and tell them as a PAYING LAUNCHPAD CUSTOMER you expect more and to STOP WASTING YOUR TIME, A SOLUTION IS REQUIRED TODAY.
That seems to work for us now - but it should not come to this!
Good luck!
Seller_2myAWtbI8CVMd
Az is now fully disgusting.. no clean processes and policies
Seller_OC4AKQTpHwKwL
We have tried this ourselves 5 times & each time gett he following email
Thank you for contacting the office of the Amazon UK Managing Director, John Boumphrey.
Your information has been passed to the relevant department for investigation and they will respond to you as soon as they have an update.
If you have not received a reply within 2 business days then please reply to this e-mail.
What is the point?
Seller_eqDYatCavSWmz
A good business would take a temperature test with their customers (sellers), so even coming onto the forums to see what the issues they are facing and what can be changed/imrpoved.
Amazon seem to be so blinkered.
Latest farce is a 3 week wait for why images are there but listing is search suppressed all I get We are sorry to see that you had to contact us multiple times on this case.
"We understand how important this is for you. We will best try to help you with this. We have contacted our internal team for information regarding your issue. We will contact you as soon as we have an update or if we require further information. We encourage you to wait for our response and assure you that our teams are working on your request."
So basically you do not understand its importance nor its urgency and just plod along getting it off your desk and not resolving. 3 weeks still ongoing - what a utter disrespect of sellers
Sakura_Amazon_
Hello @Seller_eqDYatCavSWmz,
This is Sakura from Amazon. I have reached out to the Partner Team regarding your case. As they couldn`t reach you, they have responded to the case with a detailed explanation. Please check the case ID: 9316271892.
Regards,
Sakura
