FBA return reason
where can I check the customer’s return reason on the FBA. The link in the email shows the statistics rather than the specific reason for this return.
11 replies
Seller_7VbclcPFFRTnc
Reports - fba reports - returns
It may not show up yet though if its only just come through
Seller_Zm6mSLypM9kp8
Seller_77IcbQKVGdZo0
If it doesn’t show in the FBA customer return report also look in voice of the customer. If the return reason is a negative reason they show in there along with any comments the customer has on the return.
Seller_GBnIxMJ4ca9ZY
sorry but i did not express myself exactly. Send by Amazon(FBA) no reason in email
If the return send by FBS, I have the reason in the email.
just have excellent
Report show 1 return but I have more email
Seller_GBnIxMJ4ca9ZY
Thank you for the answers, and how is the cost of returning items that the customer has viewed and returned without even opening the package? (no needed any more)
Seller_GBnIxMJ4ca9ZY
is it possible to generate a financial report on the cost of return?
Seller_24Bec1n3QCVmi
It’s also worth noting you get more details about the return on the download report than the ‘view online’ report.
Seller_GBnIxMJ4ca9ZY
“no longer needed” I forgot that the client doesn’t need to give any reason for the return, only you have to pay for it. Therefore I couldn’t find it anywhere. Any good advice to minimize returns?
