Unable to receive OTP via phone.

Hi everyone,

I haven’t been able to login as I was unable to receive the OPT from Amazon on my phone. I went through the two step account recovery and got an email from Amazon saying that the two step verification was turn off. But when I tried to log in, the problem still existed.

When I called the customer service, they claimed that my account wasn’t linked to any phone number, only to an email. How could this happen? I received OPt on my cell phone last month.

I sent tons of emails and opened several cases, but they still haven’t fixed the problem. What should I do now?

Thank you.

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2 replies

Account Health

Tags:Seller Support

2 replies

Seller_ItXJMbJLTRla4

9 months ago

In reply to: Seller_ItXJMbJLTRla4’s post

Anyone here? Please help. 😔

Levi_Dylan_Amazon

9 months ago

In reply to: Seller_ItXJMbJLTRla4’s post

Hello @Seller_ItXJMbJLTRla4,

Thank you for reaching out on the forums.

Seller_ItXJMbJLTRla4

I haven’t been able to login as I was unable to receive the OPT from Amazon on my phone.

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I see that you are experiencing issues with logging into your account and receiving an OTP to your phone.

Seller_ItXJMbJLTRla4

I sent tons of emails and opened several cases

View post

So that I can assist you the best, can you please share the case ID's to the case logs you created about this? This way, I can take a look at the details and provide you the best guidance.

I am looking forward to your response and helping you with a resolution. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

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