Ad Group showing false sales
HI. I have an group with 9 asin's. The website is claiming that 3 of these items have had sales. But these are newly listed items and I have not sold any of them. I've checked by doing an order search just to be sure. But I make these myself so I know that I have not sold any.
I have tried to contact seller support but that seems to be impossible now as you just get sent around in circles buy a robot.
Has anyone else had this?
Thanks
Paul
Ad Group showing false sales
HI. I have an group with 9 asin's. The website is claiming that 3 of these items have had sales. But these are newly listed items and I have not sold any of them. I've checked by doing an order search just to be sure. But I make these myself so I know that I have not sold any.
I have tried to contact seller support but that seems to be impossible now as you just get sent around in circles buy a robot.
Has anyone else had this?
Thanks
Paul
0 replies
Seller_ZjZ4slOF0jHpk
It could be they clicked on those ads but that then took them, if some of your other listings were displayed on those pages (not in the "sponsored ads" place/slot) and clicked through to buy those items. I think they still attribute those sales to that first click through from a sponsored ad. Did you have other sales, not those showing up in the ad console?
Seller_GK5kQEXpZI6fr
This is highly concerning. Following.
The Campaign Data sometimes gets glitchy but there's usually a notification saying as much.
I would definitely contact Seller Support about this and persevere. I've actually had decent support from seller support recently.
Kam_Amazon
Hey there, @Seller_hE7xAID2kbBjI, we'd like to look into this further on our end. Since you mentioned you've already contacted Seller Support, would you be able to share the case ID from that interaction? That will help us investigate what's happening with the ad group data.
Let us know if you have any questions in the meantime.
