I am going to keep posting this everytime we get a INR that we know is fraudulent

5 today out of 60 orders.

Why are you sending emails to customers, suggesting that their order might be lost or missing, when the delivery method is just Royal Mail 2nd Class with no tracking involved?

We buy the labels directly from Amazon, which should be more than sufficient. Instead, these messages only open the door for fraudulent customers to exploit the situation and request a free refund. We’re able to address most cases by providing the customer with the label, and then we proceed to file a compensation claim with Royal Mail.

On our website, non-deliveries are rare, occurring roughly once in 2,000 orders. However, on Amazon, the rate seems to be more like one in 75, revealing the high level of fraudulent activity on the platform.

Last two:

Hello ,package didn't arrive

31-Jan-2025 12:47

Hi, my updates say that the package has been lost. I would like to request a refund.

31-Jan-2025 08:10

Date kept changing, then got a notification saying it may be lost from amazon

Amazon, why do you keep sending emails to customers warning that their order "may be lost" when it’s simply sent via Royal Mail 2nd Class Letter—which, as you well know, has no tracking?

We buy the labels directly from Amazon, so why isn't that enough? Instead, these unnecessary warnings encourage fraudulent buyers to exploit the system and claim free refunds. The worst part? Many of these cases could be avoided if Amazon stopped undermining its own shipping methods.

When this happens, we’re left dealing with the mess—showing customers the label, hoping they realise their item is still on its way, and then filing Royal Mail compensation claims when necessary.

For context: on our own website, non-delivery rates are about 1 in 2,000 orders. On Amazon? More like 1 in 75. That speaks volumes about the level of buyer abuse happening on this platform.

Amazon, it’s time to fix your system instead of making it easier for scammers to exploit honest sellers.

I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.

AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.