Sleepwear Compliance Requests for non-Sleepwear products
We had this same issue last August but it is happening again, annoyingly on the same products too. We are now being asked for compliance documents for sleepwear products on ASIN's that are very clearly not sleepwear products. Back in August 2025 it got resolved by a Moderator on here escalating the issue as it was going round in circles with seller support, is anybody else seeing this issue again?
Sleepwear Compliance Requests for non-Sleepwear products
We had this same issue last August but it is happening again, annoyingly on the same products too. We are now being asked for compliance documents for sleepwear products on ASIN's that are very clearly not sleepwear products. Back in August 2025 it got resolved by a Moderator on here escalating the issue as it was going round in circles with seller support, is anybody else seeing this issue again?
37 replies
Seller_IVuzF5F26xipN
same here, happened to us last time, happening again, over 1400 products tagged so far, not just my baby vests but my kids tshirts, absolute nightmare, god bless the ai, i dont know how to tag mods if anyine can help?
Seller_xY2wwYDJKiQyk
Same here, all baby vests getting hoovered up by the ai.
Seller_s32wPsLAL7ift
Done an appeal exactly as Account Health Support have advised, they actually sent me the exact wording to use, 48 hours later all the appeals have been rejected, this is madness! Can you help please @TaylorR_Amazon
Seller_y1oOV7IRdwzeB
Honestly it's happening (this and the same for other categories) for lots of sellers and I really don't know how to get it resolved. Our non-toys have been flagged as toys, the seller support person on the phone agreed that they're not toys, but there's nothing we can do as the system has flagged them so we need to test them?!
We've tried opening cases, spoken to support, done declarations - nothing.
Dougal_Amazon
Hello @Seller_y1oOV7IRdwzeB,
When going through this thread, it doesn't look like you had a response to your post. Is this still an issue for you?
Best, Dougal
Seller_y1oOV7IRdwzeB
Yes it is - as I stated, I have opened cases for every single code, I have uploaded information singly and in bulk and spoken to seller support on the phone. None of it has worked despite seller support saying on the phone that she agreed they were not toys. I was told pretty much to the word over the phone that although it is clear my products are not toys - the system has flagged that they are so there is nothing that can be done and we will need to stop selling them. The products in question are being de-listed despite us having stock in Amazon warehouse. Pretty appalling tbh.
Seller_IVuzF5F26xipN
dougal i had over 3000 flagged wrongly, they fixed 15 00 over the last few days, now my case says its closed but i still have over 2000 items erronsously flagged as sleepwear including our top selling item! caseid 12125370472, can you help
Dougal_Amazon
Hi @Seller_y1oOV7IRdwzeB,
Do you have a case ID that you can post here so I can reference which ASINs you are talking about. I know you mentioned you were told this over the phone, but for me to dive in deeper I will need to know which ASINs and be able to reference what has been done by amazon leading up to this.
I appreciate your understanding.
Dougal_Amazon
Hello @Seller_IVuzF5F26xipN,
Thanks for providing the case ID. It looks like you just opened this yesterday. I cannot do anything until it has been reviewed, actioned or resolved.
If you still need assistance after the case resolves, please start a new discussion here in the Forums and I will be happy to review.
Best, Dougal
Seller_IVuzF5F26xipN
it was 'transferred' yesterday it was launched early january, says last amazon reply 17 Jan 2026, 06:20 am GMT, cheers, 12125370472
Kai_Amazon
Hi @Seller_IVuzF5F26xipN,
Thank you for providing your case ID. I've confirmed your case has been transferred to our specialized team for review. They will contact you directly.
Please allow 1-2 business days for the team to respond. If you don't receive a response, please contact us.
We appreciate your patience while our partner team works on your case.
Best,
Kai
Seller_y1oOV7IRdwzeB
The following cases were all opened for these products and all had the same reply (despite the operative on the phone agreeing that they were not toys):
12017377452
12017404592
12017564012
12017635382
12017353602
12017536882
12017377442
12017538342
12017428922
12017395422
12017325182
12017623632
12017338882
12017369002
12017637052
12017649952
12017221822
Kai_Amazon
Hi @Seller_y1oOV7IRdwzeB,
Thank you for reaching out to us. I have reviewed your case regarding product classification concerns.
To appeal the toy category classification, please follow these steps:
Appeal a compliance requirement for a product
- Go to Performance and select Account Health.
- Under Policy compliance, click Food and product safety issues.
- Under the Next steps column, click Submit for the product you’re taking action on.
- Select Appeal request, then select the reason for appeal from the drop-down menu.
- Enter additional comments that are required to support or clarify your appeal.
- Click Submit to send your submission for our review.
When writing your appeal, include clear reasoning that demonstrates why your product does not belong in the toy category.
Our partner team will review your submission and respond accordingly.
Help page:
Best,
Kai
Seller_y1oOV7IRdwzeB
Hello Kai,
I have been through this process quite a few times. I even submitted the appeals with the exact wording that seller support told me over the phone - this would, they ensured me, be sufficient to get the warnings removed. However, this, like everything else, did not work.
Basically, I have spoken to very people through Account Health who all agree that the products are not toys - yet nobody can direct me to ANYTHING other than filling in the documents that get me the same copy and paste refusal every time.
Thanks.
