Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Funds will not be transferred to you, even if they reflect in Seller Central. Your active listings have been removed. You will no longer have access to Seller Central.

Why did I receive this message?

Your account does not meet the requirements of the Amazon Services Europe Business Solutions Agreement:

https://sellercentral.amazon.co.uk/gp/help/external/201190440?language=en_GB&ref=efph_201190440_cont_EENGDB2JGLEK3PZ

How do I address this issue?

No action is required by you.

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Hello fellow sellers,

I'm seeking advice and guidance on my Amazon account deactivation issue. My store, Whimsywave Limited, was deactivated about a month ago due to alleged policy violations (Section 3 of the Amazon Services Europe Business Solutions Agreement).

*Details:*

- Deactivation reason: Policy violations (no specific reason provided)

- Appeal submitted: 4 weeks ago

- No response from Amazon

- Additional appeal submitted

agained appealed through Fiver write same automatic response

- Amazon's automated response: "data currently under validation"

*Efforts made:*

- Reviewed Amazon policies

- Provided required documentation (business license, proof of identity, etc.)

- Contacted Amazon Seller Support via email and phone

*Concerns:*

- Lack of transparency regarding deactivation reason

- No response after multiple appeals

- Impact on business operations and revenue

*Seeking:*

- Advice on next steps

- Similar experiences or solutions from fellow sellers

- Guidance on navigating Amazon's appeal process

*Account Details:*-

Account Name: Whimsywave Limited

- Marketplace: UK (also affected USA marketplace)

Thank you for your input and support.

Best regards

WHIMSYWAVE Limited

hello,

I’ve been selling on Amazon for about 5 years and my account has recently been deactivated due to a compliance and inauthenticity issue with a product I was selling.

Ionly recently requested approval to sell this item after providing an invoice from my supplier but Amazon are now asking for another invoice to appeal my account deactivation, the same invoice keeps getting rejected and now I’m stuck with what I can do to reactivate my account.

Can anyone help with guidance as to what I can do?

I just keep getting sent round in a loop. When I go through Help/ Select a Service/ Selling on Amazon/ Account Health/ Reactivate your account/ Get help with my appeal/ Select issue. All this does is create a case which is automatically closed a few seconds later with an e-mail saying "This e-mail address is not the correct channel to submit an appeal," followed by a load of useless and irrelevant links in the e-mail. Contacting seller support is impossible because my account is deactivated. There is no way out. Even these forum posts are ignored. What do I do? I have just sent £80 worth of listed items to Amazon via FBA, which I now feel they have stolen. Under the Reactivate Your Account button, it says Submission is Required, so I think the deactivation has something to do with needing more documentation for verification. Is this legal? Can Amazon just steal my items like this and get away with it?