'Sold by' product listing on buyers page
Hi,
We noticed that two of our listings on Amazon in the section ‘sold by’ show a company name that isn’t ours but on the listing it says ‘Visit our store’. We have tried contacting Amazon support but no easy answer has been given. We aren’t the third party seller, these are our own branded products and we do sell them to one of these ‘sold by’ company names. Surely it should say ‘sold by’ our company name not theirs?
Has anyone else had this issue?
Seller_7VbclcPFFRTnc
Do you have amazon brand registry ?
If so, you can report and remove them
Seller_7VbclcPFFRTnc
Seller_hMt8fkIoM5QLp
Thanks for the information, I am new to the admin role regarding selling on Amazon and just trying to get my head around it all.
As we are the seller to the company that’s name is in the ‘sold by’ part in the listing we thought it should say ‘sold by’ our company in the listing, not theirs. - Btw - they don’t buy our product from us via Amazon.
Seller_hMt8fkIoM5QLp
It’s really confusing as they sell it as the same price as us and the shipping etc seems to be no different.
Seller_hMt8fkIoM5QLp
When you say buy box, do you mean the part on the listing where it says ‘sold by’?
The asin is B08ZD62YSB
Seller_hMt8fkIoM5QLp
No, but do you see where it says ‘Visit the WP Store’ in blue below the product description? - That’s us and our store. So we find its odd that it shows J C Plastics as the sold by and not us.
When we click on J C Plastics - it takes us to their store, and on the second page is this product, when we click on that, it takes us back to the this screen shot page which we believe is our listing and thought it would say ‘Sold by’ WP
Seller_hMt8fkIoM5QLp
That all makes so much more sense, thank you both for explaining that, much appreciated.
Seller_I3E6fQQqOFqlF
The product is sold by xxx because they are selling it. Your name should be on the product listing they have.
Seller_MaBRaW4SAPebE
There is only 1 active offer on this listing and it is FBA
Offers: [ 1 Used &New ] JC Plastics
You do not have any offer for this item currently.
Have you got any inventory listed?
