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Failed Verification Process
hi everybody
two days ago we received this message (clipped):
Hello,
Your Amazon selling account has failed our verification process. As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.
We did not get further details as of which documents failed the verification process and there is no request for additional/new documents.
We were selling on Amazon (14 marketplaces) for almost 10 years, with good feedback, decent turnover and a steady customer base.
We're VAT registered in 3 EU jurisdictions (the countries were we store FBA items, Germany, France and Bulgaria) with no fines or penalties.
Only thing that comes to my mind is that, when registering the Amazon account 10 years ago I had only one citizenship outside the EU. And there is no section on Amazon were I could upload proof of residence.
In the meantime, after living for 27 years in the EU, I got dual citizenship in the EU. I never updated my personal details to avoid getting stuck in a lengthy process of validation.
I think this could be the reason of failed validation ....
Where can I upload/send the new EU passport scan, EU ID card etc.?
The page with personal data and button Submit for verification is disabled ...
Leonardo
6 replies
Seller_SwVYIwhKfmwMD
Hi @Spencer_Amazon
I've been through countless threads with similar issues and saw you're managing to solve most of them
could you have a look at this please?
last case ID is 10105746492
last response was a week ago:
"To reactivate your selling account, I would request you to first complete the verification process."
but I cannot since the button Submit for verification on the Identity Information Page is inactive so I cannot upload documents to complete the verification process.
Also I was never told which document failed verification ....
Could you check this please?
Best regards,
Leonardo
Seller_SwVYIwhKfmwMD
Hi @Julia_Amzn
I've been through countless threads with similar issues and saw you're active and have managed to solve most of them
could you have a look at this please?
last case ID is 10105746492
last response was a week ago:
"To reactivate your selling account, I would request you to first complete the verification process."
but I cannot since the button Submit for verification on the Identity Information Page is inactive so I cannot upload documents to complete the verification process.
Also I was never told which document failed verification ....
Could you check this please?
Best regards,
Leonardo
Winston_Amazon
Hey there @Seller_SwVYIwhKfmwMD,
Thanks for the thread, have you managed to upload the info since?
