Hi everyone,

I’ve been trying to get my Amazon seller account reinstated for 14 months, and I keep getting stuck in the same frustrating loop. Every time I contact support, they tell me to resubmit verification, so I do, and then they tell me to wait. But I never hear back.

When I follow up, they tell me to wait another 10 days for the specialist team to review it. Then, when I check back, the case is automatically closed because it’s been over 5 days, and I’m told to open a new case and start over. This has been happening every single month for over a year!

Has anyone else dealt with this? Is there any way to actually get through to someone who can resolve this? I feel like I’m going in circles with no real progress. Any advice would be greatly appreciated!

Thanks in advance!

Hello,

Im stuck in a loop here

1. Account deactivated due to product issue - submitted all info and docs required (invoices from authorized distributor)- Amazon came back and replied 'not enough information' .

I want to escalate and maybe go in to mediation, how do I go about this? as even raising a case note I get a auto reply from Amazon to check performance notification and reactivate from their which goes me back to #1.

Thanks in advance.

@Seller_z3k8APxGfbQEK

Hello

I had completed virtual identity verification after Amazon suspect I had another selling account which has unpaid VAT liability.

I also had demonstrated in the video verification my payment method deposit method and my supply chain documents including purchase contract and invoice!

Now i had received a notification saying "thank you for completing verification and we observed my account was related to another...."

What am I supposed to do now.

On the account health page there are same 3 options I had chose before

All i can do now is to choose the same option I had chose before and what happen next ? Video verification again?

Is amazon really into this endless loop game?

Please help