Violated our Age Verification on Delivery (AVD) policy
Hi
Today I have received the policy violation issues ,You have shipped age-restricted products without using a permitted Age Verification on Delivery (AVD) service as required by Amazon policy. It is your responsibility to ensure that you and your products comply with all applicable local laws and regulations and with Amazon’s policies.
we are selling E-liquid Vape product .
anybody can help me please suggest
18 replies
Seller_SITNVuZK87zGK
How were you shipping them?
Because you basically need to ensure you are shipping those goods via a delivery service that adheres to age verification on delivery (ie, the buyer has to show some form of ID to receive the goods).
Seller_7VbclcPFFRTnc
going on your other threads, without sounding rude, you need to find out what amazons policies are on selling your products on here
this is the second time you have broken policy on vapes
Seller_tRuvBEHDedp4q
Did you get authorisation to sell products that requires Age Verification?
There is an email address you have to message to get such authorisation before you list.
If you did get the authorisation - can I ask how?
I bought some silver plated cake knives that are required to be delivered using an Age Verification service so added such a service to my RM account. Trouble is, despite emailing Amazon several times at the address they give under the policy no one ever replies. SS just tell me I need to get authorisation but ignore the part where I say I have tried but not getting any reply. As such I have not been able to list.them.
Seller_I3E6fQQqOFqlF
Why would you be surprised at getting that message when you are selling age restricted products? The legal age to buy vapes is 18. How do you manage to prove that you are selling to 18 and over if you don’t use an age verified courier? Amazon moved all bladed items to FBA only so that they can control the age of buyers. I’m surprised they haven’t done it with vapes.
Seller_RyBiR05Djvp7V
Hello @Absolute_Vape_UK,
This is Amelia from Amazon to assist you.
Based on the post above, we understand that you have received policy violation under restricted product policy.
To know more about the e-cigarettes and related products, go to “Verification on Delivery Related Guidance - e-cigarettes and related products,” please click here
For more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about account deactivation, so that we can guide you better.
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia.
