Hello everyone,

I am writing this post to ask for your help regarding an issue I am facing with Amazon. I have been trying to open a seller account on Amazon for the last few weeks, but I have encountered several issues that have caused me frustration and wasted a significant amount of my time.

To begin with, I had major issues getting my identification approved even though I provided all the correct information. I had to go through the process multiple times, which was time-consuming and frustrating. Eventually, I received two emails, one stating that my account had been verified and accepted, and the other saying it had been suspended.

When I logged into my account, it said I needed to clarify my bank details. I did this, but it stayed suspended. I left it, thinking it just takes time. However, when I woke up this morning, I found out that Amazon took £30 from my account, even though I hadn’t yet had the chance to start selling on the platform. Furthermore, the account I opened was an individual account, not a professional one, which makes this charge even more unjustified. When I checked, it had been changed to professional, and I did not make this change.

All attempts to resolve the issue have hit a dead end. At this point, I don’t even care about the Amazon account. I just want my money back as they had no right to take it. I opened a case, and I received an email from seller central asking for more information. I tried to send the information, but the link provided wouldn’t work because my account is suspended. I have tried calling, but they said there is nothing they can do until I reactivate the account.

So far, I have submitted images of my passport, driving license, bank statement, and phone bill. Now they are saying they want to do a video call, which is fine, but the link provided doesn’t work on my phone. I can’t use my laptop for the video call because the information they want to look at is on my laptop.

I am at my wits’ end and don’t know what else to do. I would really appreciate any help or advice on how to resolve this issue and get my money back. Thank you in advance.