open a case
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Seller_TjEHcwxoYwu2A

open a case

Hi

How can I open a case regarding customer return .

What I have noticed that amazon refunding returns before item was received .

I have few orders that ripped off tags and some used the shoes and I don't know how to deal with that

Thanks guys

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Seller_76AUwmqvSyRIM
In reply to: Seller_TjEHcwxoYwu2A’s post

Search for "Safe-T" claims in Seller Central. All the information is there.

Item received in a condition different to what was sent out.

You will be able to claim a part-refund.

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Winston_Amazon
In reply to: Seller_TjEHcwxoYwu2A’s post

Were you able to file a Safe-T claim @Seller_TjEHcwxoYwu2A?

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Sarah_Amzn
In reply to: Seller_TjEHcwxoYwu2A’s post

Hello @Seller_TjEHcwxoYwu2A,

We're hosting an "Ask Amazon" event with the Safe-T team on September 10th.

You can find more details here.

We invite you to participate and ask questions about Safe-T processes and get expert replies.

Kind regards,

Sarah.

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