I have been "told-off" for copy/pasting responses to seller support !
New one on me,
I have been "warned" for copy/pasting responses to seller support
(something we have never ever done)
"Unfortunately, reopening the case and copy pasting responses will not lead to desired outcome and may cause you escalations related to behavior issue."
Seller_Nprc5XWvdLYk9
Update:
I replied back and they have now said
"We are sorry for the resolution provided in the previous email, we acknowledge that you have not copy pasted any message."
Julia_Amzn
Hi @Seller_Nprc5XWvdLYk9,
Thanks for bringing this up.
Would you mind sharing a case ID?
Thanks,
Julia.
Julia_Amzn
Hello @Seller_Nprc5XWvdLYk9,
Hope you are doing well 😃
Our partner team has reached out to you regarding a new case. This case will remain open for the next 30 hours. The team has requested information from your side to proceed with the investigation.
Please keep me informed about the progress!
Best,
Julia.
Seller_NR7AbZwDMu6mb
"copy pasting responses will not lead to desired outcome"
Wow - the irony of receiving this from Seller Support whose entire operation relies on templated responses. They don't lead to the desired outcome either.
Seller_Nprc5XWvdLYk9
In fairness they did apologise when I challenged them,
but maybe their apology was a copy/paste
