ASIN not eligible for sale in the UK in amazon.co.uk
I am currently selling my product on amazon.de and wanted to do remote fulfilment by Amazon to the UK.
Amazon support says that the product is not eligible for import. However, our lawyers, who are food labelling and compliance specialists, said our product could be sold in the UK as it meets all requirements.
This was the last message from Amazon support.
"We have reviewed the ASIN against Cross Border Compliance EFN policies and determined that it is a food supplement and is confirmed as import ineligible, thus we did not reinstate it from DE-UK under Cross Border Compliance’s EFN policies."
I want to know if all food supplements are import ineligible or if its specifiy to my produtc and its ingredients?
7 replies
Roberto_Amazon
Hello! @Seller_OYMLKFsvRCc6A
This is Roberto. Thank you for bringing this matter into our attention - I have carefully reviewed all the prior contacts you had with our Seller Support team, and the restriction is still unclear.
I am currently raising an appeal for this to be reviewed. I will keep you as updated as possible in this thread.
Have a great weekend.
Roberto
Roberto_Amazon
Hello! @Seller_OYMLKFsvRCc6A
I hope you had a good weekend. I am currently working with our Restricted Products team for clarity on this, I will update this thread once I have a response.
Regards,
Roberto
Roberto_Amazon
@Seller_OYMLKFsvRCc6A
Thank you for your continued patience. I have been going back and forth on this with multiple teams, once I have a final response I will let you know.
Regards,
Roberto_Amazon
@Seller_OYMLKFsvRCc6A Hey there! I wanted to check in here to let you know that I am still on top of this, this is far more complex that we anticipated, and I have connected with various teams to discuss this.
Once I have a response, I will definitely let you know.
Roberto_Amazon
Hello! @Seller_OYMLKFsvRCc6A
Checking in here. I am partnering with our internal teams to get clarity on this, I know this has already taking longer than anticipated, but I will continue to push this as long as needed.
Regards,
Roberto_Amazon
Hello! @Seller_OYMLKFsvRCc6A
Thank you for your continued patience, this has proven to be more complex that we anticipated, I am working with different teams to find a path to fix this. Once I have a response, I will contact you back.
Regards,
Roberto_Amazon
Hello! @Seller_OYMLKFsvRCc6A
Thank you for the patience. After multiple attempts to appeal on this, this has been reviewed at the highest level and our partner team have confirmed the ASIN is correctly restricted for Cross-border selling as it classified as a supplement.
As much as I would like to, we are unable to pursue a different outcome on this, thanks again for the patience and understanding,
Roberto
