'Invalid Tracking' on all DHL tracking numbers
We are currently supplying orders to customers using Royal Mail tracked services and DHL, however we have a terrible performance metric on ‘Valid Tracking Rate’ because ALL DHL tracking numbers are being deemed invalid.
When we run a Defect Report on the Invalid tracking numbers, you can literally copy and paste the DHL tracking number and track it with all the relevant information.
Has anyone been able to successfully contact Amazon regarding this? I always get automated responses and we have no idea how to rectify this issue.
Thank you
1 reply
Seller_cS5duyC7Qby8k
Hello Cowling_Wilcox,
Thank you for reaching out.
Valid Tracking Rate is one of the performance metric that is in place to gauge the order fulfillment percentage. It is important as the buyers are informed about the order status when you provide tracking numbers.
You can find more information about the metric here: https://sellercentral-europe.amazon.com/gp/help/help.html/?itemID=G202014610&ref_=xx_G202014610_a_r1_cont_sgsearch
You can refer to the policies here: https://sellercentral-europe.amazon.com/gp/help/help.html/?itemID=G19621&ref_=xx_G19621_a_r1_cont_sgsearch https://sellercentral.amazon.com/gp/help/help.html?itemID=G200386270&ref_=xx_G200386270_a_r0_cont_sgsearch&
If you are still facing issues, please reach out to our seller support team:
https://sellercentral-europe.amazon.com/cu/contact-us for assistance.
Hope this would be helpful!
Amar.
