Amazon forces teenage boys to grow beards until they are 18!

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Seller_lncJ33ORWEySW

Amazon forces teenage boys to grow beards until they are 18!

Unlike eBay, Amazon appears incapable of accurately classifying shaving equipment as not being deadly knife blades:

ASIN: B0BQ6R4VLT, Title: Gillette Mach3 Men's Razor + 12 Razor Blade Refills, 3 Blades for a Smooth Shave, Fits All Mach3 Handles

We received the email to say, “It is your obligation to ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies.” As Gillette owns the listing, we are unable to edit it, so we followed the appeal process and explained to Amazon how shaving products should NOT be classified as dangerous knife blades.

Surprise, surprise, we LOST the appeal with a reply stating:

We have received your request for review of the following product(s) and, after careful consideration, have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

Why did this happen?

The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.

What actions do I need to take?

To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

ASIN: B0BQ6R4VLT

Recommended changes to be done: need to update the attribute customer_restriction_type populated with uk_18_knife.

As a final note, it seems if you are Amazon as the seller, then this policy does not affect you, only third-party sellers. This is yet another instance where Amazon fails to adhere to its own policies.

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Tags:Product compliance, Product safety
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Roberto_Amazon

Hello! @Seller_lncJ33ORWEySW

I am sorry this has been a challenge for you. The response you were given, was it related to an appeal? Is there a case related case to this issue I can take a look at?

Feel free to share the case ID here.

Regards,

Roberto

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