Hi Everyone

I've created an FBA shipment and UPS should have collected yesterday

this morning the status has changed to "Collected" but in fact no-one turned up and the goods are still in warehouse

collected UPS - pallet departments, they said that coventry depot / office is dealing with Amazon

called the number they gave me 024 7670 1000, waited for 30 minutes until someone will answer and as soon as i mentioned Amazon he just put the phone down on me and then no answers on my following call for the entire day

What do i do ?

Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.

I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.

Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?

I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.

Thank you all in advance. Needless to say that with no stock my black friday was very dark!

Having recently switched to seller central from vendor central, we have been trying to 'send to amazon' FBA stock by creating shipments for collection by partnered carrier UPS, each time for a single pallet. I went through all the steps to complete the shipment. I provided the date for collection, the goods were prepped and ready, but UPS never turned up.

Am I supposed to contact UPS separately? I can't see that this is mentioned in seller university tutorials, so I was under the impression as an amazon partnered carrier, the relevant details are passed on to them from the shipment I have entered and they should then turn up to collect. But it occurs to me that if they can't make it for some reason on the date requested, particularly for pallet collection, how does that get communicated (if at all) to the seller?

Both my shipments are marked as collected, this seems to happen automatically on seller central side on the date i had entered as the collection date, regardless of the fact that UPS did not show up and cannot have logged it as collected. I believe we have been charged already for the first shipment, presumably because it is marked collected. We have raised a case for both of these no shows. I'm getting the impression from other forum posts that nobody takes responsibility for these failed collections (which seem to be rife), UPS say its amazons problem and Amazon say its UPS, or raise a case. Well we raised a case for the first failed shipment back in Nov and still haven't had any resolution. We've had 7 almost identical emails in response, each time worded very similar, a variation on, 'we've raised this with our internal team/specialist team/relevant department', followed by a bunch of platitudes.

Is using partnered carrier just more trouble than it's worth? We can absolutely book our own carrier, and I'm starting to think this might be the better option.