How long after ordering can a customer open a non delivery claim
We had a customer report an MPN undelivered product that was marked as delivered 10 weeks ago and Amazon has simply refunded the customer! It's so long ago, there's no way of the couriers investigating or refunding, so we're simply out of pocket and Amazon says tough.
Surely Amazon has a time limit rule a customer can A to Z claim an item not received?
How long after ordering can a customer open a non delivery claim
We had a customer report an MPN undelivered product that was marked as delivered 10 weeks ago and Amazon has simply refunded the customer! It's so long ago, there's no way of the couriers investigating or refunding, so we're simply out of pocket and Amazon says tough.
Surely Amazon has a time limit rule a customer can A to Z claim an item not received?
5 replies
Seller_l9DWGFvAaJQ2I
Might be wrong but i think it's 3 months!
Joey_Amazon
Hello @Seller_alruWkPHamiIs,
Thank you for posting here at the Seller Forums.
To answer your question is 90 days, however the customer services team might make exemptions depending on the case. However for this particular scenario have you attempted to file a SAFE T Claim ?
-Joey
Seller_QFivb25YBNqBc
Most buyers or claim abusers would use anything to get Amazon to refund them. These 90 days may not be an incentive after all.
Seller_NgO2U71YewDZG
Amazon customer are able to steal from you whenever they like as amazon is the home of fraud.
