Hi everyone,

I'm looking for advice from sellers who may have experienced a similar situation.

Shipment ID: FBA15LNNDJJ4

Timeline:

Shipment was delivered to Amazon FC on 30 May 2026.

I have an Amazon-signed POD confirming receipt.

Shipment ID FBA15LNNDJJ4 appears on Row 11 of the POD manifest.

More than 14 days have now passed.

The shipment status remains "Delivered".

The shipment has never progressed to "Checked In" or "Receiving".

What I've already done:

Opened a case requesting a Fulfillment Center investigation.

Explained that I am NOT requesting reimbursement or shipment reconciliation.

Explained that I am requesting a shipment location investigation because the shipment has never entered the receiving process.

Provided the Amazon-signed POD.

Provided the manufacturer packing slip.

The problem:

Seller Support keeps responding with shipment reconciliation templates, stating that reconciliation can only be performed after the shipment is closed.

However, my concern is not reconciliation. My concern is that Amazon has already signed for the shipment, but it has remained in Delivered status for over two weeks without any check-in activity.

I specifically asked Support to investigate:

Whether the shipment has reached the assigned FC.

Whether it is sitting in a trailer yard, inbound dock, staging area, or another internal location.

Whether it has been associated with the wrong shipment ID.

Whether there are any receiving exceptions preventing check-in.

Unfortunately, these questions have not been answered.

Has anyone experienced a shipment that remained in Delivered status for this long despite having an Amazon-signed POD?

Were you able to get FC Research involved?

Is there any escalation path besides the standard Seller Support case process that helped resolve a similar issue?

Any advice would be greatly appreciated.

Thank you.