Whats the name of the other account ?

Do you use any shared offices
3rd party prep centres
VAs
Any employees or ex directors have accounts or family members ?

Update

There is no update. Amazon want me to prove I’m not connected to the other account. This is impossible to do. They can’t even tell me what I need to provide to prove this, because there is nothing.

When searching this has happened to loads of sellers, and from whatI can see nobody has ever goe the account back.

There goes all my income on here.

Mediation again requires proof which is impossible to have.

My wife has secondary cancer, and as a result is unable to work. We have a young child, and now my main source of income has been taken away through no fault of my own. Due to the Royal Mail strikes destroying the christmas sales I have no money behind me. Let this be a warning to everyone what can happen. Over ten years of being a seller and it counts for nothing.

All the best everyone. Just gonna give up now.

Hello @Umbongo-Bongo!

I will transfer your thread to Account Health Category as my colleagues there will be able to assist you better.

@JillyB1 thanks for tagging.

Maja

Thanks,

Can you tell me exactly what the link is? I have had two credit cards cloned in the past year. My info is shown on my ebay store. Someone could copy the info from their, but how could I stop that?!

How can I prove with documentation I’m not linked to this other account?

Any help…

Abella_Amazon

Help please

How do request a call back from amazon. I am in a similar situation and no one from amazon is helping!

Hello @Umbongo-Bongo,

This is Xeno from Amazon to help you with your concerns.

We understand your concern regarding the account verification. Let’s work together in finding the solution.

As mentioned by @Abella_Amazon, we would request you to submit the above provided documents in order to for our team to help you resolve your query.

In case you are not able to provide any proof that is related to your bank or credit cards, please make sure that you submit the driver’s license as it would be considered a government issued identification. In addition to it, please let us know if you still have any further queries.

Thank you for your post. I hope my response is beneficial towards your business.

Regards,
Xeno

Did this ever get sorted? I am in exactly the same situation. How do I go to mediation?