Sellers beware. What I am about to share is not opinion, it is written in Amazon’s own FBA lost and damaged inventory reimbursement policy — yet somehow Amazon manages to do the exact opposite when it comes to actually reimbursing sellers.

According to the policy an item is eligible if:

The item is registered in FBA at the time it is lost or damaged.

Mine were. Every one of them.

The account must be in normal status.

Mine is. Five years with a 0% inbound defect rate. Not one single mark against me.

You have sent the exact items and quantities stated in your shipping plan.

Yes. UPS collected them. UPS delivered them. Any discrepancy happened while Amazon had them in custody.

The item is not pending disposal or damaged by a customer.

Correct. These are inbound shipments.

Reimbursement is based on your sourcing cost if you are the manufacturer.

I am the manufacturer. I provided third party invoices and documentation exactly as the policy defines.

Costs may only be rejected if documentation is forged illegible fraudulent or duplicate without new info.

My documents are none of these things. They are genuine, crystal clear, third party issued and already accepted in other cases.

So far so good. The policy is clear and I have met every single requirement. So what happens? Amazon rejects my claim because my proven invoices “fall outside expected range.”

Let that sink in. My actual documented costs — the ones Amazon specifically asks me to provide — are denied because Amazon has invented an internal number that it thinks my costs should be. This “outside range” excuse is not written anywhere in the policy. It is made up.

To show how ridiculous this is:

Imagine crashing your car and sending your insurer the £500 repair bill only to be told “Sorry we think a bumper should only cost £50 so your claim falls outside expected range.”

Imagine the airline loses your suitcase, you hand them the £200 receipt, and they reply “Actually we think you only checked in a backpack so we will cover £20.”

Imagine buying a dozen eggs, six go missing, and the shop tells you “We will only reimburse you for singles because clearly you must have bought them loose.” Except you never sell singles.

That is the level of absurdity we are talking about here. Amazon’s written policy in one hand, Amazon’s contradictory replies in the other.

To make it worse Amazon still refuses to explain how I supposedly shipped “1 packs instead of 2 packs” on a product that I do not even sell as a 1 pack. That is not just a mistake, it is fabrication. That is like sending in a sofa, Amazon losing it, and then being told they will only reimburse you for a beanbag because that is what they think you meant to send.

And the partnered carrier program? Advertised as insured and safe for sellers. The whole point is that if you use Amazon’s partnered carriers your shipments are covered. Yet here I am with documented invoices and valid claims being told “sorry your real costs do not match the imaginary number in our system.” If that is insurance then a coin toss is a guarantee.

To every seller reading this: this is not just about my account. This is about the fact that Amazon is advertising a black and white policy then refusing to follow it. I will now be escalating this case to the Small Business Commissioner and other authorities because enough is enough.

If you have experienced the same contradictions — invoices accepted one day and rejected the next, fabricated pack size claims, or reimbursements denied with the magical “outside range” excuse — please post your experience here. I will include them in my complaint so that regulators can see this is not an isolated issue but a systemic one.

Because if Amazon can ignore its own written policy and its own insurance guarantee then the question is simple. How are any of us supposed to run a business on this platform with confidence?