FEATURED OFFER ELIGIBILTY ERROR

I HAVE BEEN SELLING ON AMAZON FOR THE PAST 1 YEAR AND UNTIL LAST MONTH I HAVE NOT EXPERIENCED ANY SUCH PROBLEM BUT SUDDENLY ABOUT 2 WEEKS AGO I RECEIVED A FEATURED OFFER ELIGIBILITY ERROR FOR THE PAST 15 DAYS ALL OF MY OFFERS ARE NOT ELIGIBLE FOR THE FEATURED OFFER NOT EVEN MY BRANDED PRODUCT WHERE THE ONLY SELLER SELLING THAT PRODUCT IS ME, MY ACCOUNT PERFORMANCE IS GOOD THE DEFECT RATE IS IN GOOD POSITION I HAVE NOT RECEIVED ANY CHARGE-BACK OR A-Z CALIMS FROM ANY CUSTOMER I AM ONLY DOING FBA FOR ALL OF MY PRODUCTS IN TOTAL MY ACCOUNT HEALTH IS GOOD I MEET ALL THE CRITERIA TO BE ELIGIBLE FOR THE FEATURED OFFER BUT NO, ALL OF MY OFFERS ARE NOT ELIGIBLE FOR THE FEATURED OFFER I HAVE ALSO OPENED A CASE TO RESOLVE THIS ISSUE BUT I HAVE NOT RECEIVED ANY RESPONSE FROM THEM YET IT HAS BEEN PASSED 4-5 DAYS, THEY STILL SAY WE ARE INVESTIGATING YOUR CASE. I HOPE ANY MODERATOR CAN HELP ME WITH MY CASE, THANKS.

CASE ID : 10505962942