late delivery and refunds
Hi, just a quick question if anyone knows the answer. I posted off a book ten days ago. Today I get a message, its not arrived. (Well, I think we all know that it probably has )
But while I am writing a response, please give it till the 20th as it says on my seller dashboard. I get a refund request.
So, will Amazon pay it straight away ? It looks as if they will. Even though its not technically overdue yet.
regards
Wobble
late delivery and refunds
Hi, just a quick question if anyone knows the answer. I posted off a book ten days ago. Today I get a message, its not arrived. (Well, I think we all know that it probably has )
But while I am writing a response, please give it till the 20th as it says on my seller dashboard. I get a refund request.
So, will Amazon pay it straight away ? It looks as if they will. Even though its not technically overdue yet.
regards
Wobble
1 reply
Arish_Amazon
Hi @Seller_N0kQDKMgwda6y,
Thanks for reaching out. I just came across your post, since the estimated delivery date has now passed, I wanted to check in, has this been resolved, or do you still need assistance?
As general guidance for this type of situation:
- Buyers can file an A-to-z Guarantee claim starting 3 calendar days after the maximum estimated delivery date
- Amazon does not automatically process refunds on standard refund requests, you have control over when to issue one
- It's recommended to respond to any buyer messages or return requests within 24 hours to avoid Amazon stepping in on the buyer's behalf
If you're still dealing with this, let me know the current status and I'll be happy to help further.
- Arish
