Seller Support literally made me cry today y'all
I know the mods see things differently--maybe even see sellers as whiny and annoying but.. where there is smoke, there is fire. It is clear that the incentive for the quantity of responses is making Seller Support not very supportive
There is nothing worse than having a problem you cannot solve, asking for help, and continuously getting unhelpful condescending responses that show they have not fully investigated the problem. A chain of this led me to frustration tears today
People are already stressed and going through a lot right now. Why are you intentionally being condescending and unhelpful because you misunderstood from not fully reading? /:
97 replies
Seller_kIukTwdhvntAp
Venting on here is fine, but since it's a Forum with other sellers that might have the same issues please post a brief description of what is going on.
Many people find better answers here than they ever see from Amazon.
Seller_4zBzdtgCyS9EI
You made it here.....why not include what the issue is an get help????
Seller_Lu3bFSNnS57zM
So!!!!! I Start to tear up and twitch the moment I realize I may need to contact sellersupport.
So go ya beat. Ptsd all the way
Seller_6fkdd0PqOCH4B
But surely they copy-pasted a whole paragraph about how much they really sympathize and care about your issue?
Are you saying that didn't fill your heart with joy nor solve your problem?
Weird.
Sandy_Amazon
Hi @Seller_SUBrUFXJ9pHvQ
My name is Sandy from the Community Manger team here on forums.
I appreciate you sharing your feedback here on forums. If you provide me a case ID, I will make sure to personally look into the case for areas of improvement so you do not feel this way in the future.
If you ever need extra support, please know that sellers and community managers are here on forums. We may be able to provide more context or support you on certain cases.
Best,
Sandy
Seller_QhvrIp4npKDGG
I think that they have a systemic problem. It goes as follows. You lodge a complaint or problem. The AI gets the gist of it and pass it on to a rep. The AI has already established what the correct prewritten , vague email response should be and that is what you get. The rep basically just adds a name and check that one off his to do list. On to the next one. That can keep you going around and around for months. It once happened to me.
Seller_6Y9FIKsJxDTiQ
Oh, is there a Seller Support? Never heard of such thing in my 10 years here! ;)
Kidding aside, Amazon outsources its customer service or seller unsupport to third world countries who don't understand an iota of first world structure and circumstances, ergo, they cannot think or have no common sense because, well, they are innocent or ignorant! Perfect strategy actually for Amazon so sellers won't have to ask lots of questions and they only pay few cents per hour to these seller unsupport teams.
Seller_mGWoqAZvKQxvf
:) could not agree more.
Seller_rvAju5gI96hz8
How long is it since you opened thise case?
Our case is more than 3 months now.They can do nothing for help.
They just told us that if there is any progress in the future, or if you need to provide other information, we will contact you immediately.
My problem is that our list don't have prime mark and arriving time.Then buyers won't click it.
