Hi,

I have listed a few items recently and every time a totally irrelvent picture of jewellery is there instead of my image. Seller central don't help with this. I have no idea why it's happening. I understand when people hijack my listings but this is literally as it's listed amazon have replaced with my image with jewellery and won't let me change it!

Any ideas because there's no point me keeping on wasting time listing under these conditions.

Many thanks

Hi,

I have recently been approved on Handmade and my items are listed under Jewellery but now I need to change them all to Handmade Products>Jewellery. Is there any way of changing the product type/category without me having to delete the listings and create them again under Handmade products?

I contacted Seller support but they only suggested to change the delete the listings and create them again, but I have many items and this would be a very big deal.

I have been able to change the Search Node to Handmade Products, but not the category as when I open the listing it still falls under regular Jewellery and not Handmade products.

I have also read somewhere that using some automated JSON files the type can be edited but I have no idea of this.

Thank you in advance.

My account has been showing as inactive for a long time now and I've tried several times to click through to find out why, only to get stuck in a loop where it just keeps saying "Your account is inactive. You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated." I keep re-adding my credit card but nothing changes.

I gave up as I can't even contact help as my "account is inactive" but now I've had an email saying that I've sold something and must dispatch it. I can't as all links take me back to the same inactive message. I've stressed about it all Christmas and spent hours trying to resolve it but nothing works. I've scoured these forums and tried things people have suggested but nothing works or even makes sense. I feel sorry for the buyer who won't get their item... how long will it take Amazon to decide that it won't be sent and refund them? And how on earth do I sort out my account? By the way, I'm not a business and have only ever sold a handful of items over many years. Thanks for any help anyone can give!