Hi everyone,

Hope you are well.

My account has been deactivated on Saturday due to linked account.

I spoke to account health support team member yesterday ''Treysi'', she told me that in Mexico an Amazon account has been created with same business name as mine and she asked me to submit business registration documents and explanation in which you can explain that you have nothing to do with that account, further she asked me to investigate into it.

I did not create any other account in any Amazon Marketplace ever, I created only one Amazon account in United Kingdom.

My question is that, if someone in Mexico decided to create an account with same business name as mine, how can I be responsible for that? and being an ordinary amazon seller how can I investigate and make amazon believe that I have nothing to do with that Mexican Amazon account.

So far I have submitted Companies house Certificate, Incorporation Document and Bank Statement, what else I can provide to prove that I have nothing to do with that account.

Please help me, these are peak business days of Christmas was preparing for these days from months.

Kind Regards.

I'm in the process of trying to reactivate my USA account and struggling to do so without any help from Amazon.

Only thing I can think of is having my Business Name as my 'Legal business Name' despite being registered as a Sole Trader/Proprietor

I've noticed with Amazon Canada etc, they say to put your Personal name as the Business name if you're not registered as a business.

Cna someone help please because all of my accounts have been deactivated because of this.

My UK Seller account was working fine for a few months until my USA account was recently deactivated, despite having my Personal Name as my legal Business Name on UK account

Hi everyone,

I’m trying to add a secondary user to my client’s Amazon Seller Central account to help manage catalog listings. Instead of using my catalog specialist’s personal email, I created a separate business email (catalog@[mybusiness].com) to keep things professional and secure.

When attempting to add this secondary user under Settings → User Permissions, Amazon is requesting identity verification for the new user (which I named as the same name as my main account name). It’s asking for passport details and other verification steps.

Since I’m the same person managing both logins, I would be uploading my own passport twice. My concern is:

   •   Will Amazon flag this as suspicious activity or a duplicate account?

   •   Is there a workaround to create a secondary access account without ID verification?

   •   Has anyone successfully added a business-related secondary user without issues?

I’d appreciate any insights or best practices to avoid triggering Amazon’s automated security checks. Thanks in advance!