UPDATE NEW INFORMATION: Regarding Ungating Brand - Rejection
Hi there, I am aware I have made a dicussion regarding to this however I have received new information. Therefore please do not close this dicussion down as this can help anyone which has been given the same circumstance as me.
"I am currently an authorised reseller of a brand which I have permission from, the brand in question has provided me with a letter of authorisation and told me a few authorised licensed distributors of their for me to get their product to sell. I have also purchased 12 units of the product and have gotten an invoice from them so I can show Amazon this.
Once I had the authorisation letter, I submitted it to Amazon however they stated it was not enough and for me to submit an invoice of the purchase I have completed to show that I currently stock this item, which I did provide.
A day later I have been denied and have been for the past week or two with me replying to the case everyday to try to get approved again."
Today, I have gotten an email back from my account manager after asking for assistance, the tried to escalate the case from their side. She stated that today she gotten a response stating "I have received the response, unfortuately the brand application is not approved, after further review as the team finds invoice and Letter of Authorization not valid."
I further asked "how are they not valid as the letter of authorisation is from the brand itself, and the invoice is from a (BRAND) approved distributor." with a response stating "the decision is taken by convred tea basis internal checks and polices, this is the only explaination I have recieved after raising it further."
Does anyone have any idea, on how to solve. Thanks.
2 replies
Seller_hOZNPw7G8FIjl
Rather than start a new thread on the same topic, why not just add this to your original thread?
Ezra_Amazon
Hello ,Thank you so much for contacting the forums.
I saw that you already created a post with the same information here:
- Brand Approval Gating Issue - PLEASE HELP!!!
- HELP Needed! Brand Approval For Brand Denied!! Knowledgeable Sellers Advice Required
- Brand approval declined
- What can I do what esclations are ignored?
Therefore, I am closing this one as a duplicate. Please, avoid creating duplicate threads in the future.
Cheers, Ezra.