Need help for Virtual Identity Verification link and Reactive Seller Account
Hello guys,
I am typing up here to see if anyone could help me out from such frustrating situation. My seller account was suddenly put deactivated, yet no response from Amazon on emails for weeks.
The seller account was deactivated by Amazon on 22nd May 2025. All requested material were provided by 23rd May,2025. And, submitted supportive material within a day or two.
However, the seller account is still unable to be granted active.
On 5th June, an email from Amazon providing a Virtual Verification online. The link is however not working. I then emailed for assistance for a few times, yet no one is replying.
Email sent to: (seller-reactivation-appeals@amazon.co.uk)
Email sent on: 11th , 12th , 19th , 24th of June and 3rd July.
At the same time, my items are going to be removed from Amazon warehouse in 30 days from 21st June.
I am wondering if there could be any methods to reach Amazon representative more effectively than method mentioned above.
Thank you in advance for anyone’s comment and opinion. Please kindly see below attachment the notification email from Amazon regarding my case.
Yours sincerely,
Ian
[Moderator Edit: removed personal information]
Need help for Virtual Identity Verification link and Reactive Seller Account
Hello guys,
I am typing up here to see if anyone could help me out from such frustrating situation. My seller account was suddenly put deactivated, yet no response from Amazon on emails for weeks.
The seller account was deactivated by Amazon on 22nd May 2025. All requested material were provided by 23rd May,2025. And, submitted supportive material within a day or two.
However, the seller account is still unable to be granted active.
On 5th June, an email from Amazon providing a Virtual Verification online. The link is however not working. I then emailed for assistance for a few times, yet no one is replying.
Email sent to: (seller-reactivation-appeals@amazon.co.uk)
Email sent on: 11th , 12th , 19th , 24th of June and 3rd July.
At the same time, my items are going to be removed from Amazon warehouse in 30 days from 21st June.
I am wondering if there could be any methods to reach Amazon representative more effectively than method mentioned above.
Thank you in advance for anyone’s comment and opinion. Please kindly see below attachment the notification email from Amazon regarding my case.
Yours sincerely,
Ian
[Moderator Edit: removed personal information]
9 replies
Seller_ZVAz3d5lZuGid
Have you done EVERYTHING they have asked for in all those emails, and contacted the email addresses they have given. Unless there is anyone on here that has been through the same, then no-one here will be able to help you - all needs to be done via the emails they have sent you.
Seller_vpAvvdT40ZyMH
@Maja_Amazon @Julia_Amazon @Winston_Amazon @Abella_Amazon @Ash_Amazon
@Sakura_Amazon_ @Sarah_Amzn
it would be great if you guys could offer some help.
Abella_Amazon
Hello @Seller_vpAvvdT40ZyMH,
This is Abella, from Amazon to help you. From the above post I understand that you are concerned about account reactivation.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Thank you @Seller_ZVAz3d5lZuGid, for your valuable inputs appreciate it.
I understand how frustrating it must be when you're unable to access the link. To help resolve this issue quickly, I would kindly request you to take a screenshot when you paste the link and encounter the error. Please make sure the timestamp is visible in the screenshot.
Once you have this ready, you can submit it following the steps below. Our dedicated team will carefully review your submission and work on getting your account reactivated. We're here to help you through this process and ensure everything gets back on track.
Please create a case to reach out to Account Health team by clicking on "Help" > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Larry_Amazon
Hello @Seller_vpAvvdT40ZyMH,
This is Larry from Amazon, thank you for bringing this to our attention regarding your account deactivation and Virtual Identity Verification concerns.
I understand that you're experiencing difficulties with accessing the verification link and haven't received responses to your emails. This must be frustrating, and I'd like to help guide you through the next steps.
I'm sending your case to the internal team. It may take some time. Please keep checking your performance notification and do the required action when get the notification.
Regards,
Larry
