Order ID: 204-4154312-0996326
Feedback Removal Case ID: 10863468152
Customer Reported to Amazon (Case ID: 10862921852)
Here’s a summary of the situation: The customer placed an order on February 13th, with the delivery address located in Isle of Wight, which has limited delivery capabilities. We communicated on the first day that the delivery would occur on February 28th (It was a free delivery service) and the customer happily agreed to this timeline. However, on February 25th, the customer initiated an A-Z guarantee claim, resulting in a full refund from Amazon. Consequently, we canceled the delivery.
On February 27th, the customer inquired about the delivery time slot. We reminded her that she had received a refund due to the A-Z claim. Unfortunately, the customer then threatened us with negative feedback, prompting us to report her (Case ID: 10862921852).
Despite this, the customer left negative feedback stating:
"Feedback: Do not bother with this. I ordered this bed 2 weeks ago. On the 12th of February, it was out for delivery on Friday. I messaged the seller late that night and asked where my bed was; he told me it was coming the following Friday since Amazon refunded me due to the delay in sending the item. It's not worth it. Buy elsewhere! Do not buy from this seller!!"
We have requested Amazon to remove this feedback, but it remains. We would appreciate your assistance in this matter.
Thank you,
Anthony
