Our 4-year-old Amazon account was recently deactivated due to repeated violations of the restricted product policy. Amazon is now saying they won’t reopen the account at all. Has anyone else faced this? Is there any chance of reinstatement, or is it truly a permanent ban?

Amazon deactivated my account for an ASIN which was not in my inventory at the time it was deactivated. Amazon had sent me a notification on 03/02/2024 saying I could not sell the product because it was restricted so I deleted the item and did not sell again. On 25/06/2024 Amazon sent the same notification then deactivated my account. Its been over Three months now and Amazon are now refusing to give my money back because now they claim I have committed Fraud !!!

Spoke to customer support many times and I keep getting the same generic response every time, how I should provide evidence why I have not violated the restricted product policy !

Hello,

Hope you all guys doing well. I have been selling Vape/ E-Cigerate since last year, Now my account deactivated because of Restricted Product Policy Violations. I have not checked my account since September 2024. And I missed all the notifications from Amazon. I received my inventory from Amazon. fulfillment center. Can anyone guide me on how I get my account back?

I have read the Amazon ‘Prohibited Product Claims’ and ‘Restricted Products’ policies.

I have reviewed ALL my listed items to ensure they comply with Amazon policies.

Identify the primary reason for your restricted product violations:

Training Issue

Technical Issue

Other

Please provide the training resources you will use for your training (can be links to websites/policies):