Someone changed our brand without our knowledge or permission filed Complaint ID: 17866157311 denied
Someone changed our brand without our knowledge or permission - I have filed a complaint as instructed and have been denied a couple of times.
Amazon please look into this and fix it so that I can send product into FBA.
Thanks
16 replies
Seller_rI7BZIczK8iAC
Registered and "Alive" in the USPTO? Enrolled in Brand Registry? Listing created with UPC from GS1?
Seller_rI7BZIczK8iAC
Oh yes. Each of these elements is protecting a listing.
And since this is a listing without UPC from GS1 it makes it vulnerable to brand changing.
There is a new process for resolving such issues, described in following thread. You can try this.
https://sellercentral.amazon.com/seller-forums/discussions/t/58ed864e-37b7-4336-a5eb-f2edfc324911
Seller_rI7BZIczK8iAC
The UPC is not a question of "style"! GS1 is a giant database and each UPC is the DNA of a product. So, you can't change the DNA of this listing. The UPC of a listing can not be changed. Go search on the GS1 website who is the owner of this UPC. If it's the hijacker (small possibility) you have no chance to change it back.
Create a case with seller support in seller central under "Help" describing shortly the issue. But I confess, your chances are rather small. No USPTO, no Brand Registry, no matching UPC. But who knows, maybe you are lucky.
Out of curiosity: so your products are branded "East Coast Custom"? Just asking, because you neither have a website. So, ONE less reason to convince Amazon.
Jim_Amazon
Hi there @Seller_v7ISKEBBFBR7H
I just took a look into your complaint ID and can see the ASIN is showing the correct brand name! Please let me know if I'm missing something or you have any other issues!