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A-Z CLAIM again fraud aznd ridiclous
Again Amazon seem to be ignoring there own policys
026-5714496-2672357. customer has not returned product started A-z claim won a large amount back and not returned.
Not bad for a customer and for amazon to grant have appealed and they take no notice of the facts.
Any help please
Digitalpromo
31 replies
Seller_ZJhFeE3tNKzfh
There's not enough info there to advise really.
For what reason did the customer open the A-Z Claim?
If a return request was opened - was this using the Amazon prepaid return labels? And did the customer start the return? What does the tracking on the prepaid return label show?
Seller_76AUwmqvSyRIM
I can sense a Small Claims Court action coming soon. I would for sure.
Seller_S3zKLKCMoDI45
Hi,
I understand how frustrating it is when Amazon overlooks its own policies. If the customer hasn’t returned the product, here’s what you can do:
1. Appeal the A-Z claim again and include clear evidence:
• Proof of delivery to the customer.
• Confirmation that the product hasn’t been returned.
2. Escalate the case through Seller Support and request a manual review.
3. Reach out to Amazon on social media (@AmazonHelp) for additional visibility.
Stay persistent—it’s unfair for you to face this without proper resolution.
Best regards,
Seller_J94WFDdOotQh6
Hi,
I understand how frustrating this is, especially when Amazon seems to overlook their own policies. If the customer hasn’t returned the product, you have every right to appeal again and provide clear evidence of the missing return.
It might help to escalate the case or reach out via @AmazonHelp on social media for better visibility. Don’t give up—persistence often pays off!
Best regards,
Seller_1iY6wZlsg38Ki
customer never request Retrn or any complaints but amazon deduction from my balance why it's happening anybody
Seller_TufyJDtetbrlU
i really hope you get it sorted, please keep us updated. Small claims court if amazon do not handle this if i were you, especially for that amount! & ignore these spam mosts above, not sure what they are all about.
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