Buyer says i sent wrong item...
HI all, new to amaon so please be gentle :)
I had a buyer order off us and goods delivered 18 days ago, i just received this message
'You sent the wrong Bonio’s. I ordered Bitesize, but received the large ones. Unfortunately, I have had to use one of the boxes, but there are four unopened ones, as you will see in the photo.
How do you respond to this? they have part used the order, and DPD photo just shows a front door.
1 reply
Seller_76AUwmqvSyRIM
Did you send them the wrong item? If you think you did, check against the listing just in case someone has changed it.
If it wasn't the correct item the customer ordered, you are liable and should make arrangements to collect the remainder at your cost. You could let them have the box they used for free or make a reduction to the refund (with customer agreement) to account for what they used.
If it is correct, treat it like a normal return.
