Hello fellow sellers,

I wanted to share my situation and see if anyone here has faced something similar or found a resolution.For more than 3 years, my account balances have been blocked by Amazon. Despite the fact that my balance summary shows a clear net positive amount (over £11,217 in the UK store alone), Amazon UK has not released these funds. The reason I am given is that my account allegedly violated policies in the past, and therefore my Funds Disbursement Eligibility is restricted. However, after carefully reviewing the Amazon Services Europe Business Solutions Agreement and the Funds Disbursement Eligibility Policy, I could not find any clause that authorizes Amazon to indefinitely withhold positive balances once refunds and obligations have been covered.Adding to the confusion: on 1 September 2025, I even received a message from Amazon Payments saying “Good news. Your Selling on Amazon payment account has been activated.” Yet, despite this, my funds remain frozen.At this point, I feel I have been punished beyond reason — 3+ years without access to money that rightfully belongs to me. I believe funds should either be offset internally across marketplaces (UK vs EU) or released to me.

📌 Has anyone here experienced similar long-term fund withholding?

📌 Did you find a way to escalate beyond the standard support responses?

📌 Is there an independent channel, regulatory authority, or legal route that helped?Any advice, shared experience, or suggestion would be greatly appreciated.

Thank you