The Fulfilment by Amazon (FBA) reimbursement policy has been updated to reflect the new eligibility windows to file reimbursement claims. In some cases, these new claim windows are reduced but still provide you with ample time to research and file a claim, and ensure that any outstanding issues are resolved quickly.

All manual claims must now be submitted within the following timelines:

• A fulfilment centre operations claim for an item that is lost or damaged in the fulfilment centre must be submitted no later than 60 days after the item was reported lost or damaged.
• An FBA customer returns claim can be submitted between 45–105 days after the customer refund or replacement date. Claims must not be submitted before 45 days to ensure that the customer has time to return the item to us for processing.
• A removal claim for items lost in transit can be submitted 15–75 days from the shipment creation date. Claims must not be submitted before 15 days to ensure that the shipment can be delivered back to you.
• All other removal claims must be filed within 60 days of the shipment being delivered back to you.

To view the updated policy, go to the FBA lost and damaged inventory reimbursement policy.