Amazon Partnered Carrier Program: Additional UPS Service Fee for shipping Europe to US

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Seller_ztS6FudPNcsSN

Amazon Partnered Carrier Program: Additional UPS Service Fee for shipping Europe to US

We use Amazon Partnered Carrier Program (UPS) to ship our goods (FBA) from Germany to US. Now we receive a separate invoice with an additional service fee from UPS. The reason is, that there are no digital documents (mainly invoice) . However, in the sellercentral shipment process there is no option to upload digital documents and UPS could not give us a process to hand-over the digital documents. When we explained our problem to the seller upport we got a general explanation for the program :-) Is there any solution for that specific problem out there?

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Christine_Amazon

Hello @Seller_ztS6FudPNcsSN

Christine here from Amazon Forums.

I would like to ask you for the case ID with Seller Support, so I can take a look into it.

I will be waiting for your response

Christine.

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