I recently completed a video identitification video as requested by Amazon USA via email for 'enhanced security reasons'. (I only sell on UK and EU)

Everything went ok and I received the following email:

"Hello, Thank you for completing your video appointment. We have completed our review and no further action is required on your part. You are now eligible to sell on Amazon.com. Thanks!"

However, the 'limited access to Amazon selling services' message is still appearing on my account.

I emailed Amazon and this was the response:

"We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.

Why is this happening?

Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account."

Upon checking, there are no documents or information requests to submit.

Has anyone else faced this issue?

Maybe someone from AMAZON can help? @Seller_TSXM2A5nxWSuH

Hello, I hope you are well. A few days ago, when I added my bank information to my newly opened account, I received the following message.

I sent the Electricity Bill, Credit card statement, Credit card photo. However, a message containing incomplete information arrived. I'm making a mistake. What is a Business License? I asked my accountant and he doesn't know either. UTR? My company is in the UK and I live in a different country. Are documents requested in my name? I don't understand you. I would appreciate it if you could please inform me. Thank you for your help and wish you good work. Kind regards.

Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?

We were unable to complete the review because you did not provide the documents required for the appeal.

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed, including the document corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?

To submit the required documents or update the information, sign in to Seller central, and in the banner at the top of the "Account Health" page, click "Submit new information":

https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

We're here to help

For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":

https://sellercentral.amazon.co.uk/gp/help/201190440

If you have questions about our policies or the required information, you can contact us:

https://sellercentral.amazon.co.uk/cu/contact-us

What happens if I do not send the required information?

If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?

If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:

https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

Your explanation should include the following information:

-- How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement

-- Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-

Sincerely,

Repeat Contact Management Team

I desperately need help with this- I have been begging Amazon to help me but seem to just get an automated response.

Some background info: I made and Amazon Seller account in September last year and everything was going great. My daughter is autistic and wrote a non-profit book about her disabilities/experiences so the only thing I have listed is this book and that is the sole intention for the account etc.

I subscribed to the professional seller and that worked well up to a point but I unsubscribed in February of this year. At the same time, I also added other countries where the book could be listed. The account name I was given is Batch_21 - not the company name which is Inclusive Creatives. My OCD got the better of me and I somehow changed the name at the top of my account by highlighting it (next to the Amazon Seller Central logo). I have since tried to change it back but it won't let me.

In May this year I receive an email to say that my account has been de-activated - 'Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here. Why is this happening? We have reviewed your account and would like to confirm your identity. How do I verify my identity? To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here. After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.'

I made 3 appointments for my account to be verified and wasn't contacted on any of the dates selected.

I then received this: 'Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account. Why is this happening? You have a separate account Batch+21 which was enforced for violating one of our policies. As a result, you may no longer use the InclusiveCreatives Selling account to sell on Amazon.co.uk. How do I reactivate my account? In order to reactivate this Selling account, InclusiveCreatives please follow the below steps: 1. You must first reactivate the account associated with Batch+21 by submitting an appeal. Please follow the instructions in the communication received for that account. 2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, InclusiveCreatives by using this link etc'

I asked for help on the account seller pages and received this reply: 'After reviewing the account, its observed that the account is associated with a separate account Batch 21 which was created on 02/2024 for Mexico marketplace as its violating the multiple account policy the account has been deactivated.'

I appealed and explained about all of the things that I had done in February that could potentially have caused this stating that to my knowledge I only have 1 account, 1 login and I only want 1 account and 1 login but I now keep getting the same response asking for me to provide more information - I don't have any - other than a screenshot of my account name but I can't upload it in either a jpeg or a pdf.

This is so frustrating, I'm not trying to break any rules or deceive anyone, I just want my account back!

Thank you for reading this far - I am desperate to get this reinstated so my daughter can continue to sell her book and make donations to her chosen mental health charity.