Urgent Urgent Urgent Account deactivated – request immediate review of verification mismatch
My seller account has been deactivated under Section 3 due to a verification issue with primary contact details.
The issue appears to be a minor formatting mismatch (e.g., “P5 / Piano 5”) means floor 5 in italian ; between the information entered and the utility document, where this detail is not shown.
At the moment, Amazon does not allow me to edit the address/contact details in Seller Central, so I am unable to directly align the information with the utility bill format.
All details refer to the same legitimate contact location, and I am fully ready to correct and match everything exactly as per the official documentation once access is restored.
This is currently blocking my business operations in the USA and removed our listings and seized all the payouts, I kindly request an urgent review or guidance on how to proceed so I can resolve this as quickly as possible.
Thank you for your support.
Urgent Urgent Urgent Account deactivated – request immediate review of verification mismatch
My seller account has been deactivated under Section 3 due to a verification issue with primary contact details.
The issue appears to be a minor formatting mismatch (e.g., “P5 / Piano 5”) means floor 5 in italian ; between the information entered and the utility document, where this detail is not shown.
At the moment, Amazon does not allow me to edit the address/contact details in Seller Central, so I am unable to directly align the information with the utility bill format.
All details refer to the same legitimate contact location, and I am fully ready to correct and match everything exactly as per the official documentation once access is restored.
This is currently blocking my business operations in the USA and removed our listings and seized all the payouts, I kindly request an urgent review or guidance on how to proceed so I can resolve this as quickly as possible.
Thank you for your support.
3 replies
Seller_ZVAz3d5lZuGid
@Seller_BO4AGYGEa9sUe - this is not Amazon you are speaking to, just a forum of other sellers, so no-one here can help you. You need to open a case with Seller Support - help top right.
Seller_BO4AGYGEa9sUe
Would anyone from Amazon team help me out to resolve this issue ? This is my primary source of livelihood :(( @Julia_Amzn @Abella_Amazon @Simon_Amazon @Ash_Amazon @Ezra_Amazon @Spencer_Amazon @Angie_Amazon @Winston_Amazon @Roberto_Amazon @Pete_Amazon @JiAlex_Amazon
My case Id : 12605820432
Seller_BO4AGYGEa9sUe
My case Id : 12605820432
I’m dealing with a linked account issue between my UK and US Amazon accounts.
My UK account is currently under address verification review, and I’ve already submitted all the documents they asked for (utility + bank statements). The only confusion seems to be a small address formatting detail with “P5 / Piano 5”, but it’s the same place.
Because of this, my Amazon.com account also got deactivated.
I’m honestly just trying to get the UK verification sorted so I can continue operating normally again. If anyone from the support team can point this to the right place or help speed up the review, I’d really appreciate it.
Thanks a lot for your help.
@Julia_Amzn @Abella_Amazon @Simon_Amazon @Ash_Amazon @Ezra_Amazon @Spencer_Amazon @Angie_Amazon @Winston_Amazon @Roberto_Amazon @Pete_Amazon @JiAlex_Amazon @CR_Amazon
@Jameson_Amazon
@Cooper_Amazon
@Nano_Amazon
@Josh_Amazon
@Michelle_Amazon
@Dougal_Amazon
@Roberto_Amazon
@Sandy_Amazon
@Manny_Amazon
@Danny_Amazon
@NR_Amazon
@Lex_Amazon
@TaylorR_Amazon
@KJ_Amazon
@Christine_Amazon
@Topher_Amazon
@Bryce_Amazon
