Hello Amazon Seller Community and Amazon Team,
I am reaching out to the Amazon Seller Discussion Forum in hopes of resolving a critical issue with my seller account. My account has been suspended, and despite submitting multiple appeals and providing all necessary documentation, I have not been able to reinstate my account.
The Issue:
My Amazon seller account for the European marketplace was suspended over 4 months ago due to a missed appeal deadline of 30 days, which I was unaware of at the time.
I submitted my appeal immediately after realizing this, including all required documents such as proof of business registration, identity, address, and financial statements.
However, my appeals were rejected within 24 hours, seemingly without a thorough review or explanation of what additional information might be needed.
Funds Withheld:
My funds, which represent a significant amount, have been withheld for over 4 months. These funds are critical for paying supplier invoices and sustaining my business operations.
I’ve received no clear timeline or update regarding when these funds will be released.
Compliance and Documentation:
My business, HTRM Inc., operates lawfully in the U.S. and has been successfully verified on the Amazon.com marketplace.
The same documents, including proof of business registration, identity (passport and driver’s license), utility bills, and bank statements, were submitted for verification.
There have been no reports from buyers, banking institutions, or any authorities regarding fraud, money laundering, or discrepancies with my business operations.
Impact on My Business:
This suspension and fund withholding are causing undue hardship on my business.
I am unable to pay suppliers on time, affecting my reputation and operations.
My Request:
Reinstatement of My Account: I respectfully request the Amazon team to thoroughly review my case and documents.
Release of Withheld Funds: I urgently need clarity on when my funds will be released to settle outstanding obligations.
Clear Guidance: If there are additional documents or steps required to resolve this issue, I am fully prepared to comply.
Personal Verification: I am open to speaking with an Amazon representative directly or undergoing a live identity verification process to resolve this matter.
Support Needed from the Community and Amazon Team:
I am seeking advice from the seller community on how to best escalate this issue or resolve it effectively. If anyone has faced similar challenges, I would greatly appreciate hearing about your experiences and solutions.
Additionally, I kindly request Amazon team members monitoring this forum to review my case and provide further assistance. My business is committed to maintaining compliance and contributing to the Amazon ecosystem, and I am confident this issue can be resolved with the right support.
Thank you for taking the time to read my post. I sincerely hope to resolve this matter soon and would be grateful for any guidance or help.
