Real or fake? seller performance e-mail?
Received the below e-mail from what appears to be Amazon seller performance but there is no notice on Amazon seller central? I thought all notices from seller performance a little red flag would appear is this no longer the case? Anyone else have this e-mail?
here is the e-mail below
Seller Notification <seller-notification@amazonservices.com
Tue, 11 May at 23:23
Dear Seller,
We have noticed activity on your Amazon account that has prompted us to verify your security settings.
As a result, we are reviewing your Amazon.com seller account.
To prevent your account from being deactivated, complete the following steps within 72 hours:
- From your seller account, select Settings , then select Login Settings .
- Locate the Mobile Phone Number section and add a valid phone number.
- When/If the setup is complete, send us a confirmation email that contains the following:
– the last 4 digits of the phone number on file with Amazon. - Once we have received and been able to validate your data, we can begin the verification process.
What happens next?
You will receive a separate email with instructions on how to complete the review process.
If you do not follow the steps above within 72 hours, we may not allow you to sell on Amazon anymore.
We appreciate your prompt assistance with this time-sensitive matter.
Thank you for selling on Amazon,
Amazon Seller Performance
11 replies
Seller_iBrSIJDZKlsXi
Seems legit to me.
They did not provide you with any links, but rather prompted you to go to your seller account and follow specific steps, which makes me think it might be legitimate.
To be absolutely certain go to your performance notifications inside seller central and see if this notification is there as well and if it is, then you can be certain of its legitimacy.
On that note, if it is legitimate, then you do need to follow the suggested steps as there might be really something wrong with your account.
Don’t leave it hanging either way
Seller_77IcbQKVGdZo0
This bit worries me slightly. Why would you need to confirm part of the number to them once you entered it? Also I can’t see what a scammer would get with just the last 4 digits.
If you press reply on the email does it send it to an address other than Amazon. Reply to addresses can be different to the address of the email.
Also why would they deactivate your account if you didn’t give them a mobile phone for Login. I take it you are getting OTP codes without a problem?
Have you checked under Performance Notifications (at the bottom of the home page on a desktop) to see if the Performance Notification appears in there. If it appears in there it is genuine.
Also would Amazon use this route to ask for update to phone numbers. They wanted me to confirm my emergency notification number today and it was just in bright yellow on the front page for me to do this.
Seller_f5cnodyVjLD4S
SCAM - Phishing, report and forward to Amazon at mailto: stop-spoofing@amazon.com then delete.
For starters this is for Amazon.com the US site and has been doing the rounds.
Seller_Rds42gzScDQFa
Seems well dodgy to me especially if there isn’t a message in your performance notifications. If I were you I’d contact Amazon and ask.
When I speak to my bank or Amazon etc. I’m often asked for the last four digits of my CC or phone number so if a scammer had those they might be able to convince someone they are you.
Seller_ZpLAOTFsyA3dI
Hello Team,
I received this email, I look this as spam as I cannot see the performance notification
Hello ankush.rac@gmail.com,
We have noticed activity on your Amazon account that has prompted us to review your security settings.
As a result, we are reviewing your Amazon.com seller account.
To get started, send us a confirmation email that contains the following:
– the last 4 digits of your primary phone number.
What happens next?
Once we have received and been able to validate your data, we’ll email you a One Time Password (OTP) to authenticate your account.
What happens if I do not send the requested information?
Failure to comply with our security measures will result in the loss of your ability to sell on Amazon.com.
We appreciate your cooperation in helping resolve this matter and look forward to receiving your response.
Thank you for selling on Amazon,
Amazon Seller Performance
When I sent the last 4 digit number then it is asking for verification.
Hello from Amazon,
Thank you for your confirmation email. To complete our review, we ask that you verify your primary phone number/device to ensure the security of your Amazon account.
Verify Now >
(Log in required)
When prompted, use the following OTP to authenticate your account.
951740
This One Time password is time sensitive, so you need to use it within 24 hours of receiving our email. To protect your account, we may remove your selling privileges after this period.
Ensuring the security of customer account information is our top priority, we apologize for any inconvenience caused.
Regards,
Seller Performance Team
Please note this is spam as Amazon will never ask to mobile and verify link and asking to enter OTP.
Amazon should take strict action against this.
Thanks
Ankush
Seller_ZpLAOTFsyA3dI
I again received the Fake email
Beware !!!
Email Address : seller-notification@2bv5bden-amazon.com
Dear Seller,
We noticed that you have not completed the review process, as indicated in our previous email. Please note that continued failure to comply with our security measures will result in the removal of your selling privileges.
Depending on your account status and activities, you may be required to complete an additional review before funds can be released. A message will be sent to your Performance Notifications page in Seller Central to appeal this decision.
We thank you for your prompt attention to this important matter.
Regards,
Seller Performance Team
