Hi

I have received product authenticity complain. I have submitted my invoice for the 1st time and got a response from Amazon that we are unable to verify the transaction with the supplier.

After that I managed to get an order confirmation letter from supplier stating our order quantity, price, order date,contact number and email address of our Account manager in supplier's wholesale department.

I have attached proof of delivery, our bank statement, proof of transaction as well.

Since then I have submitted documents 3 to 4 times but getting a generic response "You did not send us sufficent information which we requested previously ". Been on call with seller support multiple times but they say we don't know why your submission is getting rejected.

Since my account has been deactivated so I can't speak to aa account health specialist. Feel like I am stuck in a loop.

Any Amazon Mod can help?

Many Thanks