Product Authenticity Complaint for 1 size of item
We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.
I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.
Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.
I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?
Product Authenticity Complaint for 1 size of item
We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.
I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.
Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.
I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?
2 replies
Seller_eX5PU1b0GGPXn
Wow I am really shocked that a company would ask for such data ! Have you considered getting legal advice ?
Good luck
Regards
Seller_pM5wtT47V6qLR
Been there, done that, we had ONE product authenticity complaint for a product we have sold thousands of. It took me submitting and I kid you not SEVERAL HUNDRED documents to prove that the item was genuine.
Including...
Invoices, they wanted proof of over 100 individual purchases
Bank statements showing I had actually paid my supplier for the product !?
Tracking info from my supplier to myself?!
Bills of lading?
Info about my supplier, website, phone numbers etc
Took me 3 months to sort out, in that time they wouldn't let me retrieve my stock from FBA either. They wouldn't even belive my suppliers either, a huge multi million $ company
Total shambles