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Seller_b3ZzQNuY6Ptq8

Product Authenticity Complaint for 1 size of item

We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.

I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.

Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.

I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?

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Seller_b3ZzQNuY6Ptq8

Product Authenticity Complaint for 1 size of item

We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.

I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.

Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.

I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?

Tags:Account Health
00
98 views
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Reply
2 replies
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Seller_eX5PU1b0GGPXn

Wow I am really shocked that a company would ask for such data ! Have you considered getting legal advice ?

Good luck

Regards

00
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Seller_pM5wtT47V6qLR

Been there, done that, we had ONE product authenticity complaint for a product we have sold thousands of. It took me submitting and I kid you not SEVERAL HUNDRED documents to prove that the item was genuine.

Including...

Invoices, they wanted proof of over 100 individual purchases

Bank statements showing I had actually paid my supplier for the product !?

Tracking info from my supplier to myself?!

Bills of lading?

Info about my supplier, website, phone numbers etc

Took me 3 months to sort out, in that time they wouldn't let me retrieve my stock from FBA either. They wouldn't even belive my suppliers either, a huge multi million $ company

Total shambles

00
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user profile
Seller_b3ZzQNuY6Ptq8

Product Authenticity Complaint for 1 size of item

We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.

I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.

Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.

I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?

98 views
2 replies
Tags:Account Health
00
Reply
user profile
Seller_b3ZzQNuY6Ptq8

Product Authenticity Complaint for 1 size of item

We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.

I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.

Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.

I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?

Tags:Account Health
00
98 views
2 replies
Reply
user profile

Product Authenticity Complaint for 1 size of item

by Seller_b3ZzQNuY6Ptq8

We have received 1 Product Authenticity Complaint on one size of an item. We sell hundreds of that brands products on Amazon annually.

I have submitted 2 recent invoices from the supplier of the brand that show we buy that item legitimately from that brand. They have rejected both times.

Now Amazon want all invoices for the last 365 days worth of sales, copies of our bank statements to show us paying those invoices. We sell hundreds of products a year from that brand on Amazon, we are listed stockist of the brand and providing Amazon with confidential purchase and financial data for 365 days of sales, when we sell on other channels and our own website & stores seems to me to be anti competitive. A simple check of our Amazon sales, our account's good standing, the recent invoices to confirm we buy that product and reviewing authorised stockists from the brands website would confirm all it above board.

I'm not supplying more documents, I have deleted the listing, and all other sizes for the same garment, is this sufficient to bring the matter to a close?

Tags:Account Health
00
98 views
2 replies
Reply
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Seller_eX5PU1b0GGPXn

Wow I am really shocked that a company would ask for such data ! Have you considered getting legal advice ?

Good luck

Regards

00
user profile
Seller_pM5wtT47V6qLR

Been there, done that, we had ONE product authenticity complaint for a product we have sold thousands of. It took me submitting and I kid you not SEVERAL HUNDRED documents to prove that the item was genuine.

Including...

Invoices, they wanted proof of over 100 individual purchases

Bank statements showing I had actually paid my supplier for the product !?

Tracking info from my supplier to myself?!

Bills of lading?

Info about my supplier, website, phone numbers etc

Took me 3 months to sort out, in that time they wouldn't let me retrieve my stock from FBA either. They wouldn't even belive my suppliers either, a huge multi million $ company

Total shambles

00
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user profile
Seller_eX5PU1b0GGPXn

Wow I am really shocked that a company would ask for such data ! Have you considered getting legal advice ?

Good luck

Regards

00
user profile
Seller_eX5PU1b0GGPXn

Wow I am really shocked that a company would ask for such data ! Have you considered getting legal advice ?

Good luck

Regards

00
Reply
user profile
Seller_pM5wtT47V6qLR

Been there, done that, we had ONE product authenticity complaint for a product we have sold thousands of. It took me submitting and I kid you not SEVERAL HUNDRED documents to prove that the item was genuine.

Including...

Invoices, they wanted proof of over 100 individual purchases

Bank statements showing I had actually paid my supplier for the product !?

Tracking info from my supplier to myself?!

Bills of lading?

Info about my supplier, website, phone numbers etc

Took me 3 months to sort out, in that time they wouldn't let me retrieve my stock from FBA either. They wouldn't even belive my suppliers either, a huge multi million $ company

Total shambles

00
user profile
Seller_pM5wtT47V6qLR

Been there, done that, we had ONE product authenticity complaint for a product we have sold thousands of. It took me submitting and I kid you not SEVERAL HUNDRED documents to prove that the item was genuine.

Including...

Invoices, they wanted proof of over 100 individual purchases

Bank statements showing I had actually paid my supplier for the product !?

Tracking info from my supplier to myself?!

Bills of lading?

Info about my supplier, website, phone numbers etc

Took me 3 months to sort out, in that time they wouldn't let me retrieve my stock from FBA either. They wouldn't even belive my suppliers either, a huge multi million $ company

Total shambles

00
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