Hello @Sarah_Amzn,

Please check this product review, the comment translate into English is "The returned chair has never been refunded".

As we all know, that the refund process was handled by Amazon, this is out of our control.

And this review is not related to the product, is not a product review, and will not help other buyers. It should not be shared under our product, which is very unfair to our product and will have a very negative impact on it. Please help review and remove it. Thank you very much for your kindness and assistance.

ASIN: B0CF89KJ6F

Link of the review: https://www.amazon.fr/gp/customer-reviews/R2CJPN22I2QB/ref=cm_cr_srp_d_rvw_ttl?ie=UTF8&ASIN=B0CF89KJ6F

Comment of this review: Fauteuil renvoyé jamais eu le remboursement

Buyer wants to return USED product with a strange reason

Buyer message:

The product hurts the skin on contact, with a strong burning sensation. I would like to return it. Thank you

product is well-known and branded,cost 147 euro, never had such complaints for years

what should I do?

Dear all, I am desperate and if there is any moderator here, please help.

We have a problem with a customer who has returned used and old goods to us. Although we have set up a CASE, repeatedly written an appeal which absolutely proves the customer's unfair behaviour, sent a photo and even the customer himself has 'admitted' in messages that he may have sent the wrong product, he has been refunded in full under AZ - Claim. And Amazon wrote that the customer returned the goods as he should have in order!!! Evidence, conversation and everything speaks for not! We even did a partial refund and still got the money back. What about us?

Please help.